Technical Support Engineer - Network Infrastructure

Placements24; Durban; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Medical aid

Life insurance

Provident fund

Job summary

Placements24 in Durban, KwaZulu-Natal, is seeking a skilled Technical Support Engineer to join our client’s telecom team. You will provide advanced Tier 2/3 support for complex network infrastructure, diagnose issues, and work with engineers to implement fixes. The role is on-site; candidates should have 3–5 years of experience, knowledge of TCP/IP, DNS, DHCP, and experience with SolarWinds/Nagios.

CCNA/CCNP desirable; bachelor’s degree required. On-call shifts may be required.

Qualifications

• Minimum 3–5 years of technical support experience in network infrastructure.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for network infrastructure and related services.

Skills

Network troubleshooting

TCP/IP

DNS

DHCP

SolarWinds

Nagios

Windows Server

Linux

CCNA

CCNP

Communication skills

Team collaboration

Education

Bachelor’s degree in Computer Science/Information Technology or equivalent

Tools

SolarWinds

Nagios

Job description

About the Role

Our client, a leader in telecommunications solutions, is seeking a highly skilled Technical Support Engineer to join their dedicated team in Durban, KwaZulu-Natal . This critical role focuses on providing advanced technical support for complex network infrastructure, ensuring the optimal performance and reliability of our client's services. You will be responsible for diagnosing and resolving challenging technical issues, working closely with engineering and field teams to implement solutions. This is an on-site position, offering the opportunity to work hands-on with state-of-the-art technology and collaborate directly with industry experts. We are looking for a proactive problem-solver with a deep understanding of network protocols and hardware. Your expertise will directly impact customer satisfaction and the overall integrity of our client's network.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for network infrastructure and related services.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Analyze network performance data and implement optimizations.
• Document technical issues, solutions, and workarounds in the knowledge base.
• Collaborate with network engineers on firmware updates and system configurations.
• Respond to and manage high-priority incidents according to defined SLAs.
• Perform root cause analysis for recurring technical problems.
• Assist in the testing and deployment of new network technologies.
• Provide technical guidance and training to junior support staff.
• Maintain excellent communication with customers throughout the resolution process.

Requirements

• Minimum of 3-5 years of experience in technical support, specifically with network infrastructure (routers, switches, firewalls, WAN/LAN).
• Strong understanding of TCP/IP, DNS, DHCP, and other network protocols.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios).
• Proficiency in operating systems (Windows Server, Linux).
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team in a demanding environment.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Willingness to work occasional on-call shifts and extended hours when required.

Benefits

Our client offers a competitive salary commensurate with experience, along with a comprehensive benefits package including medical aid, life insurance, and a provident fund. You will have access to ongoing training and professional development opportunities, including support for relevant certifications. This position provides a stable career path within a growing company, with opportunities for advancement. Join a collaborative and supportive team environment located conveniently in Durban, KwaZulu-Natal . We are committed to employee well-being and offer a range of wellness programs. Be part of a company that values technical expertise and innovation.