Technical Support Agent

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Certifications & training

Paid time off

Job summary

Placements24 is seeking a skilled Technical Support Agent to join their remote team, supporting customers in Richards Bay and beyond. You will resolve issues, guide users through troubleshooting steps, and ensure a seamless experience with our client's products.

This role offers a fully remote setup, flexible scheduling, and opportunities for certifications and training. Strong communication and problem-solving are essential, along with a reliable internet connection and dedicated home workspace.

Qualifications

• Proven experience in a technical support role or IT helpdesk.
• Strong knowledge of operating systems, software, and basic networking.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both verbal and written, for customer interactions.
• Must have reliable internet and a dedicated remote workspace.

Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot hardware, software, and network issues, offering clear solutions.
• Escalate complex technical problems to higher-level support teams when necessary.
• Document technical issues, resolutions, and customer interactions in the support system.
• Assist customers with product installations, configurations, and updates.
• Develop and maintain technical documentation and knowledge base articles.

Skills

Technical support experience

Operating systems knowledge

Networking concepts

Analytical skills

Remote support tools

Ticketing systems

Communication skills

Remote work setup

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is searching for a skilled Technical Support Agent to join their remote team, supporting customers in the Richards Bay region and beyond. You will be instrumental in resolving technical issues, guiding users through troubleshooting steps, and ensuring a seamless experience with our client's products and services. This role requires a strong technical aptitude coupled with excellent communication skills to effectively assist a diverse user base from the comfort of your home office. If you are adept at problem-solving and passionate about technology support, this remote opportunity is for you.

Key Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot hardware, software, and network issues, offering clear solutions.
• Escalate complex technical problems to higher-level support teams when necessary.
• Document technical issues, resolutions, and customer interactions in the support system.
• Assist customers with product installations, configurations, and updates.
• Develop and maintain technical documentation and knowledge base articles.

Requirements

• Proven experience in a technical support role or IT helpdesk.
• Strong knowledge of operating systems, common software applications, and basic networking concepts.
• Excellent analytical and problem-solving skills.
• Proficiency with remote support tools and ticketing systems .
• Outstanding verbal and written communication skills for effective customer interaction.
• Must have a reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive annual salary and potential for overtime pay.
• Fully remote work environment with flexible scheduling options.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for certifications and continued technical training.
• Generous paid time off and holiday leave.