Technical Service Lead - Fast Repairs & SLA Excellence

Hire Resolve; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Hire Resolve's client in Gauteng is seeking an experienced Technical Service Manager to lead the Technical Department and drive service excellence across support, maintenance, repairs and after-sales activities.

You will manage SLA performance, coordinate network commissioning and maintenance projects, and foster continuous operational improvements while delivering outstanding customer service and aligning with cross-functional teams.

Qualifications

• Strong technical background in electronic systems and network infrastructure.
• Proven experience in technical leadership and operational management.
• Experience managing technical support, repairs, commissioning and maintenance.
• Knowledge of quality control, fault management and process improvement.
• Strong analytical, reporting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience managing staff, performance and resource allocation.
• Ability to manage SLAs, operational risks and compliance requirements.
• Hands-on, organized and performance-driven approach.
• Ability to work across departments and manage competing priorities.

Responsibilities

• Lead and manage the Technical Department and oversee daily operations.
• Ensure high-quality technical support, equipment commissioning, repairs and after-sales service.
• Monitor SLA compliance, response times and customer satisfaction.
• Oversee network commissioning, maintenance schedules, callouts and technical projects.
• Implement quality control processes and monitor manufacturing and field faults.
• Identify recurring technical issues and communicate findings to R&D.
• Manage the service and repairs workflow, targeting a three-day repair turnaround.
• Monitor stock control, inventory accuracy, costs and departmental productivity.
• Develop and improve departmental policies, procedures and operational systems.
• Manage standby services and ensure compliance with response-time requirements.
• Plan resources, maintenance, upgrades and commissioning activities.
• Train and develop technical staff and maintain customer training programmes.
• Prepare weekly management reports and monthly EXCO reports.
• Manage recruitment, performance and departmental staffing requirements.
• Coordinate with Production, Sales, Accounts and Stores.

Skills

Technical leadership

Staff management

SLA management

Customer service

Network infrastructure

Quality control

Analytical skills

Problem solving

Cross-functional collaboration

Hands-on leadership

Job description

Hire Resolve's client in Gauteng is seeking an experienced Technical Service Manager to lead the Technical Department and drive service excellence across support, maintenance, repairs and after-sales activities.

You will manage SLA performance, coordinate network commissioning and maintenance projects, and foster continuous operational improvements while delivering outstanding customer service and aligning with cross-functional teams.