Service Operations Lead – Tech & Customer Excellence

Dixie Recruitment; KwaZulu-Natal; On-site; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Medical Aid Contribution

Provident Fund Contribution

Annual Bonuses and Performance Bonuses

Retirement Annuity options

Job summary

Dixie Recruitment in KwaZulu-Natal is seeking an experienced Service Manager to lead a technical team and uphold high service delivery standards. You will oversee daily operations, coordinate with administrative staff, handle customer complaints, manage spare parts, and drive service contracts to maximize profitability.

This role offers strategic leadership opportunities for professionals focused on operational excellence and customer satisfaction.

Qualifications

• Minimum 5 years of management and leadership experience in a technical or service environment.
• Strong customer-facing skills and communication abilities.
• Technical knowledge relevant to industrial sectors.
• Proficiency with Microsoft Office suite.
• Proven leadership and team management skills.

Responsibilities

• Lead and coordinate the technical team's daily activities.
• Manage customer relations and resolve issues proactively.
• Oversee stock and spare parts management.
• Drive service contract negotiations and renewals.
• Ensure compliance with operational standards and safety regulations.
• Prepare reports and documentation for management review.

Skills

Leadership

Customer-facing skills

Communication

Technical knowledge

Microsoft Office

Education

Relevant technical qualification

Tools

Microsoft Office

CRM software

Job description

Dixie Recruitment in KwaZulu-Natal is seeking an experienced Service Manager to lead a technical team and uphold high service delivery standards. You will oversee daily operations, coordinate with administrative staff, handle customer complaints, manage spare parts, and drive service contracts to maximize profitability.

This role offers strategic leadership opportunities for professionals focused on operational excellence and customer satisfaction.