Service Operations Lead – Tech & Customer Excellence
Dixie Recruitment
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Benefits offered by this job
Job summary
Dixie Recruitment in KwaZulu-Natal is seeking an experienced Service Manager to lead a technical team and uphold high service delivery standards. You will oversee daily operations, coordinate with administrative staff, handle customer complaints, manage spare parts, and drive service contracts to maximize profitability.
This role offers strategic leadership opportunities for professionals focused on operational excellence and customer satisfaction.
Qualifications
- Minimum 5 years of management and leadership experience in a technical or service environment.
- Strong customer-facing skills and communication abilities.
- Technical knowledge relevant to industrial sectors.
- Proficiency with Microsoft Office suite.
- Proven leadership and team management skills.
Responsibilities
- Lead and coordinate the technical team's daily activities.
- Manage customer relations and resolve issues proactively.
- Oversee stock and spare parts management.
- Drive service contract negotiations and renewals.
- Ensure compliance with operational standards and safety regulations.
- Prepare reports and documentation for management review.
Skills
Education
Tools
Job description
Dixie Recruitment in KwaZulu-Natal is seeking an experienced Service Manager to lead a technical team and uphold high service delivery standards. You will oversee daily operations, coordinate with administrative staff, handle customer complaints, manage spare parts, and drive service contracts to maximize profitability.
This role offers strategic leadership opportunities for professionals focused on operational excellence and customer satisfaction.
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