Electronics Technical Services Manager – SLA & Ops Lead

Affectionate Baloyi; Johannesburg; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Affectionate Baloyi in Edenvale is seeking a Technical Service Manager to lead and optimise our electronics-facing technical services team. You will drive high-quality support, repairs, and network performance while aligning with SLA commitments.

The role demands strong leadership, process improvement, and the ability to manage stock, risks, and operational processes to ensure customer satisfaction and continuous service excellence.

Qualifications

• Strong technical background in electronic systems and network infrastructure.
• Proven experience in a technical management or leadership role.
• Experience in service delivery, repairs, and commissioning environments.
• Strong knowledge of quality control and process improvement.
• Ability to manage SLAs, turnaround times, and customer satisfaction.
• Experience in team leadership, performance management, and staff development.
• Strong analytical, reporting, and problem-solving skills.
• Ability to manage stock control, risk, and operational processes.

Responsabilités

• Lead and optimise a technical services department, ensuring high-quality support, repairs, and network performance.
• Focus on service excellence, SLA delivery, team leadership, and continuous improvement across technical operations.

Connaissances

Electronic systems

Technical leadership

Service delivery

Quality control

SLAs management

Team development

Analytics & reporting

Stock control

Description du poste

Affectionate Baloyi in Edenvale is seeking a Technical Service Manager to lead and optimise our electronics-facing technical services team. You will drive high-quality support, repairs, and network performance while aligning with SLA commitments.

The role demands strong leadership, process improvement, and the ability to manage stock, risks, and operational processes to ensure customer satisfaction and continuous service excellence.