Technical Admin Internship (Cape Town)

Moving Tactics; Cape Town; On-site; ZAR 57,000 - 77,000; Full time

Benefits offered by this job

Study Leave

Skills Development and Training

Social Events & Teambuilding

Job summary

Moving Tactics in Cape Town offers a 12-month paid internship in the Digital Signage space. The Technical Admin role handles end-to-end management of faulty screens, replacements, repairs and reinstallation, ensuring SLAs are met and smooth coordination between internal teams, clients and service providers.

Duties include logging repair requests, verifying warranties, coordinating stock and replacement screens, overseeing repair processes (in and out of warranty), arranging collection and

Qualifications

• Strong organizational and time-management abilities.
• Attention to detail and process orientation.
• Effective communication across departments.
• Ability to multitask and meet SLA deadlines.
• Problem-solving and proactive decision-making skills.

Responsibilities

• Log repair requests in internal systems (Fresh Service and Magnetic) and track each request.
• Ensure accurate reference numbers are recorded for seamless follow-ups.
• Communicate repair needs and initiate the screen swap-out process within 24 hours.
• Verify if screens are under warranty and retrieve purchase details.
• Coordinate with the stock team to allocate a replacement screen if needed.
• Oversee the loading of content onto screens before installation.
• Schedule and coordinate installation within SLA timelines (48 hours within 50km; 72 hours remote).
• Ensure faulty screens are removed and logged into inventory within 24 hours.
• Oversee testing of faulty screens to confirm issues before repair.
• For OOW screens, obtain repair quotes and damage reports with client approvals within 14 days.

Skills

Organizational Skills

Time Management

Communication

Multitasking

Problem-solving

Tools

Fresh Service

Magnetic

Job description

Are you looking for a way to get your foot in the door and gain some valuableexperiencein the Digital Signage space?

Look no further, Moving Tactics offers a 12 month(Paid) internship that is in partnerships with Yes4Youthto get you market ready.

In order to be eligible for the internship, you need to meet the following criteria:

• 18-34 years old
• Candidate is definedin accordance with theBBBEE definition
• South African citizen
• Unemployed
• Has not completed a Yes4Youth program previously.

Job Overview:

The Technical Adminis responsible for managing the end-to-end process of faulty screen replacements, repairs, and reinstallation. This role ensures that service level agreements (SLAs) are met while maintaining efficient communication and coordination between internal departments, clients, and repair service providers.

Duties & Responsibilities

Call Logging & Communication

• Log repair requests in internal systems (Fresh Service and Magnetic) and track each request.
• Ensure accurate reference numbers are recorded for seamless follow-ups.
• Communicate repair needs and initiate the screen swap-out process within 24 hours.

Warranty Verification & Stock Allocation

• Verify if screens are under warranty and retrieve purchase details from company records.
• Share warranty information with relevant teams and ensure approvals are obtained.
• Coordinate with the stock team to allocate a replacement screen if needed.
• Work with the technical team to ensure replacement screens are prepared and functional within 24 hours.
• Oversee the loading of required content onto screens before installation.
• Schedule and coordinate installation within SLA timelines:
  • 48 hoursfor locations within a 50km radius.
  • 72 hoursfor remote locations requiring shipping.
• Ensure faulty screens are removed and logged into inventory within 24 hours.

Repair Process Management

• Oversee testing of faulty screens to confirm issues before sending them for repair.
• Document screen condition with photos and update records.
• Send repair requests to service providers and manage the process for both in-warranty and out-of-warranty (OOW) repairs.
• For OOW screens, obtain repair quotes and damage reports, ensuring client approvals within a 14-day SLA.

Collection & Reinstallation of Repaired Screens

• Arrange the collection of repaired screens within 24 hours of repair completion.
• Ensure screens are tested and prepared for reinstallation.
• Work with the content team to reload necessary media before deployment.
• Coordinate the reinstallation process and update asset records accordingly.

Stock & Equipment Management

• Track and manage swap-out screens, ensuring they are returned and properly stocked at regional offices.
• Oversee the testing, factory reset, and storage of replacement screens.
• Maintain clear documentation of all screen transactions, including photos and logs.

Additional Duties

• Monitor and update the reporting dashboard to track service requests.
• Communicate with stores and service teams to ensure smooth operations.
• Order equipment and replacement parts as needed for maintenance.

Desired Experience & Qualification

• Strong organizational and time management skills
• Attention to detail and process-oriented thinking
• Effective communication and coordination across departments
• Ability to multitask and meet SLA deadlines
• Problem-solving ability and proactive decision-making skills

Package & Remuneration

Basic Salary – R6,000.00 per month.

Company benefits:

Moving Tactics offers all internship programs the following benefits:

• Study Leave (If applicable to your field of work).
• We have Skills Development and Training courses available.
• Social Events & Teambuilding