Offsite After-Hours Technical Support Internship (Johannesburg)

Moving Tactics; Johannesburg; On-site; ZAR 67,000 - 77,000; Full time

Benefits offered by this job

Study Leave

Half-Day Leave on Your Birthday

Gym Incentives

Social & Corporate Events

Job summary

Moving Tactics, a leading South African digital signage solutions company, invites applications for an Offsite After-Hours Technical Support Internship in Johannesburg. The role focuses on remote and on-site support to keep client systems running after hours with a strong emphasis on service excellence.

The internship offers exposure to incident logging, weekend reporting, and coordination with the Content Department, along with practical tasks to prepare and configure equipment when in the

Qualifications

• CompTIA A+ and N+ certifications preferred.
• Experience in a call centre or technical support environment preferred.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication.
• Ability to work independently and manage after-hours responsibilities.
• Strong organisational skills with attention to detail.
• Customer-focused mindset with commitment to service excellence.

Responsibilities

• Provide after-hours and weekend technical support in line with the Offsite Support team’s processes.
• Complete daily reporting over weekends and prepare detailed Sunday handovers for the Offsite team.
• Coordinate with the Content Department to ensure after-hours requirements are met, escalating issues to the on-call representative when necessary.
• Troubleshoot and resolve issues remotely where possible.
• Conduct telephonic and system-based store checks.
• Accurately log all incidents in the call logging system.
• Dispatch technicians and contractors to stores as required, ensuring they meet SLA response times.
• Provide remote assistance to technicians and contractors on-site.
• Escalate complex issues to 2nd and 3rd level support when necessary.
• Use the Offsite contractor liaison contact sheet to assign technicians for urgent matters (e.g., ensuring DMB systems remain operational).
• When office-based (Wednesday to Friday), assist with technical tasks such as preparing and configuring equipment.

Skills

Technical troubleshooting

Customer service

Communication

Independent work

Organizational skills

Education

CompTIA A+ and N+ certifications

Job description

Offsite After-Hours Technical Support Internship (Johannesburg)

Founded in 1997, Moving Tactics is South Africa’s leading digital signage solutions company, specialising in innovative, customised, and scalable communication platforms. With over two decades of experience, we partner with top brands across retail, quick-service restaurants, corporate, and financial industries to deliver cutting-edge digital signage, interactive applications, and in-store media solutions. Our commitment to innovation, service excellence, and creating meaningful customer engagement has positioned us as the go-to partner for businesses looking to connect with their audiences in powerful and dynamic ways.

We are currently looking for a dedicated individual to join our Johannesburg team and support our after-hours technical support department, ensuring our clients continue to receive exceptional service around the clock.

Duties & Responsibilities

• Provide after-hours and weekend technical support in line with the Offsite Support team’s processes.
• Complete daily reporting over weekends and prepare detailed Sunday handovers for the Offsite team.
• Coordinate with the Content Department to ensure after-hours requirements are met, escalating issues to the on-call representative when necessary.
• Troubleshoot and resolve issues remotely where possible.
• Conduct telephonic and system-based store checks.
• Accurately log all incidents in the call logging system.
• Dispatch technicians and contractors to stores as required, ensuring they meet SLA response times.
• Provide remote assistance to technicians and contractors on-site.
• Escalate complex issues to 2nd and 3rd level support when necessary.
• Use the Offsite contractor liaison contact sheet to assign technicians for urgent matters (e.g., ensuring DMB systems remain operational).
• When office-based (Wednesday to Friday), assist with technical tasks such as preparing and configuring equipment.

Working Hours

• Monday to Friday: 16:00 – 20:00 (after 20:00, all calls must be diverted to the Duty Manager)
• Saturday & Sunday: 09:00 – 15:00 (after 15:00, all calls must be diverted to the Duty Manager)
• Public Holidays: 09:00 – 15:00 (after 15:00, all calls must be diverted to the Duty Manager)
• One Sunday per month will be allocated as a day off, unless otherwise agreed.

Desired Experience & Qualification

• CompTIA A+ and N+ certifications (preferred).
• Previous experience in a call centre or technical support environment (preferred).
• Strong problem-solving and troubleshooting abilities.
• Excellent communication skills (verbal and written).
• Ability to work independently and manage after-hours responsibilities.
• Strong organisational skills with attention to detail.
• Customer-focused mindset with a commitment to service excellence.

Package & Remuneration

Salary& Benefits

• Basic Salary:R6000.00 per month
• Study Leave– 1 full day per exam (if studies align with your current role).
• Half-Day Leave on Your Birthday
• Gym Incentives– Access to leave based incentives through physcial activity.
• Social & Corporate Events– Be part of a dynamic culture with regular team functions and networking opportunities.