Technical Account Manager

Placements24; Sandton; Hybrid; ZAR 670,000 - 1,004,000; Full time

Benefits offered by this job

Highly competitive monthly salary

Performance-driven bonuses

Hybrid work environment

Medical aid

Retirement fund options

Professional development

Job summary

Placements24 is seeking a proactive Technical Account Manager in Sandton to manage key client relationships and bridge technical solutions with business needs. You will act as a trusted technical advisor, guiding clients through implementation, troubleshooting, and ongoing usage of our products/services.

This strategic role requires strong communication and technical depth, with hybrid work in the Sandton area and collaboration with sales, product, and engineering teams.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• Minimum of 5 years of experience in a technical support, solutions engineering, or account management role.
• Proven ability to manage complex client relationships and projects.
• Excellent communication and collaboration skills.

Responsibilities

• Manage a portfolio of key client accounts, serving as their primary technical point of contact.
• Understand client technical requirements and map them to product capabilities.
• Provide technical guidance, support, and proactive problem-solving for assigned accounts.
• Conduct regular technical reviews and strategy sessions with clients.
• Collaborate with sales, product, and engineering teams to ensure client success.
• Monitor client usage and performance, identifying risks and opportunities.

Skills

Communication

Presentation

Interpersonal skills

Education

Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience

Job description

About the Role

Our client is seeking a proactive Technical Account Manager to manage key client relationships within the Sandton area. This role bridges the gap between technical solutions and client business needs, ensuring clients receive optimal value and support. You will act as a trusted technical advisor, guiding clients through implementation, troubleshooting, and ongoing usage of our products/services. This is a strategic position offering significant client interaction and technical depth within the financial hub of Gauteng .

Key Responsibilities

• Manage a portfolio of key client accounts, serving as their primary technical point of contact.
• Understand client technical requirements and map them to our product capabilities.
• Provide technical guidance, support, and proactive problem-solving for assigned accounts.
• Conduct regular technical reviews and strategy sessions with clients.
• Collaborate with sales, product, and engineering teams to ensure client success.
• Monitor client usage and performance, identifying potential risks and opportunities.

Requirements

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience.
• Minimum of 5 years of experience in a technical support, solutions engineering, or account management role.
• Strong understanding of relevant technologies and industry best practices.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage complex client relationships and projects.
• Ability to work in a hybrid model, engaging with clients and teams in the Sandton area.

Benefits

• Highly competitive monthly salary and performance-driven bonuses.
• Hybrid work environment supporting flexibility and office collaboration.
• Premium medical aid and retirement fund options.
• Significant investment in professional development and certifications.
• Dynamic work environment with exposure to leading-edge technology in Sandton .