Team Leader, Short Term Insurance Claims

Standard Bank Group; Roodepoort; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Standard Insurance Ltd, located in Roodepoort, seeks a Team Leader to steer a frontline short-term insurance claims team, ensuring empathetic, compliant outcomes and alignment with manager-set objectives. You will coach staff, manage intraday delivery, and drive customer satisfaction while maintaining cost and quality targets.

The role requires 3–5 years in leadership and a background in short-term claims or customer service, with strong knowledge of claims processes and networks.

Qualifications

• 3–5 years experience in a leadership or supervisory role.
• Minimum of 3 years’ experience in Short-Term Insurance claims or customer service.
• Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks.

Responsibilities

• Lead, coach and manage a frontline claims team to deliver high quality, empathetic and compliant building claims outcomes.
• Accountable for intraday execution, claims quality, consultant performance, customer experience and people development.
• Ensure the team consistently meets service and productivity targets.

Skills

Leadership

Customer service

Communication

Microsoft Office

Claims management

Education

First Degree - NQF 6

Tools

Microsoft Office

Claims management systems

Job description

Team Leader, Short Term Insurance Claims

Job Overview

Company: Standard Insurance Ltd

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To lead, coach and manage a frontline claims team to deliver consistent, high quality, empathetic and compliant buildings claims outcomes, in line with the operational, customer experience, cost, quality and people objectives set by the Claims Manager.

The Team Leader is accountable for intraday execution, claims quality, consultant performance, customer experience and people development, ensuring the team consistently meets agreed service and productivity targets.

Qualifications

Type of Qualification: First Degree - NQF 6
Field of Study:Short Term Insurance
Experience Required
3 - 5 years experience in a leadership or supervisory role. Minimum of 3 years’ experience in the Short-Term Insurance claims or customer service industry.

Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks. Proficient in Microsoft Office and claims management systems

Additional Information

• Adopting Practical Approaches


• Challenging Ideas


• Directing People


• Following Procedures


• Making Decisions


• Producing
  Output


• Control Evaluation


• Insurance Products


• Insurance Processing

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.