Team Leader: Insurance Claims Assessment

Capitec Bank Ltd.; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial service provider is seeking a Team Leader: Insurance Claims Assessment to manage a team of claims assessors. The role requires a minimum of 3 years of experience in life insurance claims assessment and strong leadership skills. Responsibilities include ensuring timely assessments, maintaining team performance, and effective stakeholder communication. This position offers a chance to lead in a dynamic environment.

Qualifications

• Minimum of 3 years functional/practical experience in credit life insurance, funeral and/or life insurance claims assessment.
• Long-term Insurance industry knowledge.
• Client Service experience.

Responsibilities

• Manage and lead a team of claims assessors to meet operational objectives.
• Ensure claims are assessed within agreed turnaround times.
• Investigate escalations, complaints, and enquiries thoroughly.
• Build and maintain effective relationships with stakeholders.
• Lead team meetings to discuss objectives and performance.

Skills

Attention to Detail

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Leadership Skills

Numerical Reasoning skills

Education

Grade 12 National Certificate / Vocational

Job description

Team Leader: Insurance Claims Assessment

We are looking for energetic, self-motivated individuals who share our passion for service in the banking industry. To participate in the process, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below

To manage and lead a team of claims assessors to optimally deliver on set organisational, departmental, and operational objectives, ensuring that a client experience is achieved in accordance with all set policies, regulatory requirements, and operational processes, standards, frameworks and set by Capitec Life.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Experience

• Minimum of 3 years functional/practical experience in credit life insurance, funeral and/or life insurance claims assessment or administration environment in a leadership role is essential.
• Long-term Insurance industry knowledge
• Client Service

Knowledge

• Long-term Insurance industry knowledge
• Client Service

Key Performance Areas

Team Leadership and Performance Management

• Ensure that claims are assessed within agreed turnaround times following Capitec Life's rules, policies and procedures
• Ensure team members meet daily or weekly productivity targets
• Investigate escalations, complaints, and enquiries thoroughly, providing accurate responses within agreed turnaround times
• Build and maintain effective relationships with all stakeholders
• Lead meetings with the team to discuss objectives, performance, and queries
• Assist with complex claims and recruitment of the team members

Results and Quality Management

• Oversee claims QA sampling, conduct regular assessments, provide feedback to team members, and ensure remedial actions are taken as needed

Reporting

• Provide timely and accurate reports to management and stakeholders to track progress and address any issues
• Identify, develop, enhance, and implement policies, processes and procedures that are relevant to the claims team

Skills

• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Numerical Reasoning skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06