Team Leader Business Analyst Operational Analytics

Capitec Bank; Bellville; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading banking institution in South Africa is seeking a Business Analyst Team Lead. The successful candidate will lead a team, oversee operations, and provide insights to drive decision-making within the Operational System Support department. A minimum of 3-5 years in a similar role and experience in data analytics are required, alongside strong leadership and analytical skills. This position offers the opportunity to influence key business decisions and enhance operational efficiency.

Qualifications

• Minimum of 3 – 5 years experience as Business Analyst or equivalent including experience in a data analytics environment.
• Minimum 3 years experience in leading a team in a fast-moving environment.
• Experience in identifying and quantifying business challenges using data or technology.

Responsibilities

• Lead a team of Business Analysts and oversee work within the BSC Operational System Support.
• Provide subject-matter expertise to influence decision-making.
• Ensure delivery within contracted timelines.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Business Administration

Bachelor’s Degree

A Relevant Professional Qualification in Business Analysis or Data Analysis

Tools

Power BI

SQL

Jira

Amazon Connect

Job description

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Purpose Statement

To lead a team of Business Analysts, prioritize and oversee work within the BSC Operational System Support client‑facing departments, and provide subject‑matter expertise and actionable insights to influence decision‑making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

• Minimum of 3 – 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in a data analytics environment.
• Minimum 3 years’ experience in leading a team in a fast‑moving environment.

Function specific experience:

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in identifying and quantifying business challenges and delivering solutions using data.
• Experience in building data visualizations using tools such as Power BI.
• A good understanding of database management, data warehousing, data mining, and data visualization.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor’s Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function specific knowledge:

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards.
• Operational Process mapping skills.
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy.
• Proficient in agile project management, SQL and Jira.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodology Specific)
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.