Taste & Wellbeing Customer Care Manager for Southern & East Africa, West & Central Africa

Givaudan; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global flavor and fragrance company seeks a Customer Care Manager in Johannesburg to lead order management activities, ensuring high performance and quality standards. Ideal candidates have over 8 years of experience in supply chain management, a relevant degree, and strong project management skills. This role includes great learning opportunities and competitive benefits.

Benefits

Attractive compensation package

Health Insurance

Pension contribution

Opportunities for progressive learning and development

Qualifications

• 8+ years of relevant experience in supply chain management.
• Experience with incoterms and shipping terminologies.
• Knowledge of transportation and customs in Africa.

Responsibilities

• Lead implementation of improvement actions in Customer Care.
• Achieve standardisation and harmonisation of processes.
• Monitor Weekly Measurements and analyse monthly Goals.

Skills

Project Management

Change Management

Supply Chain Knowledge

Customer Care

Excellent Communication Skills

Education

Diploma or Masters in Supply Chain Management or Operations Management

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Customer Care Manager - Your future position?

We are looking for a 'Customer Care Manager' to be an excellent partner for our growing Taste & Wellbeing Operations across Southern & East Africa, West & Central Africa. You will lead all the Taste & Wellbeing Order management activities while ensuring excellent performance and quality standards for Givaudan and our customers.

This individual contributor role reports to the Head of Transport & Customer Care SAMEA and offers excellent personal and professional development opportunities. The role is to be based in our operations/manufacturing site in Johannesburg (South Africa).

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs!

In this exciting role, you will be responsible for -

Excellence in execution:

• Lead the implementation and the delivery of improvement actions and programs already identified in the Customer Care roadmap: 1) to improve the service levels for on-time deliveries and reduction of complaints

• Achieve standardisation and harmonisation of organisation and processes (lean & best practices).

• Increase the automation of processes.

• Work in a structured way (root cause analyses, PDCA) with main to improve performance and customer service levels.

• Monitor Weekly Measurements and analyse monthly Goals related.

• Conduct weekly and monthly reviews with Operations and Commercial Team.

• Manage escalations from customers/sales.

• Support local customer care operations and implement global guidelines

• Support with complex issue resolutions, complaints and prioritisation issues to attain customer experience.

• Promote organisation optimisation for improved efficiency and reduce costs

• Work in close colaboration with Supply Chain, Sales, Trade Affairs and other departments to ensure improved service levels to customers

• Develop Customer Care Representatives

You?

Are you someone who wants to shape your own world? Who excels being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and influence your world!

Your professional profile includes:

• A Diploma or Masters in Supply Chain Management, Operations Management or a related discipline. Additional certifications in Six Sigma/Lean Green Belt certificate will be advantageous.

• 8+ years of relevant and progressive work experience in supply chain management with a background in supply Chain or customer care in sub regional work environments.

• Knowledge of transportation, customs and trade affairs needs and trends in Africa.

• Experience with incoterms and shipping terminologies.

• Excellent project management and change management skills.

• Comfortable in working and collaborating with diverse teams and cultures.

• Excellent oral and written proficiency in the English language. Knowledge of additional languages will be advantageous but not mandatory.

Your benefits -

• Excellent opportunities for progressive learning and development

• A creative team environment that will inspire you

• Attractive compensation package with benefits

• Pension contribution

• Health Insurance

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.