Switchboard & Receptionist

Bryte Insurance Company Limited; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Bryte Insurance Company Limited seeks a Switchboard & Receptionist to be the first point of contact for callers and visitors in Durban. You will manage telephone communications, provide information, and deliver a professional reception that reflects Bryte’s standards.

This role requires professionalism, excellent communication, and the ability to multitask in a fast-paced environment, supporting multiple departments and ensuring smooth front-line operations.

Qualifications

• Matric/Grade12 and basic qualification required; higher qualification advantageous.
• Good verbal communication and interpersonal skills essential.
• Experience in switchboard or reception preferred, with professional telephone etiquette.

Responsibilities

• Answer and route calls to appropriate extensions, ensuring caller satisfaction.
• Provide front-desk information and assist visitors in a professional manner.
• Maintain accurate messages and relay promptly via email or phone.
• Assist with ad-hoc duties within the department as required.
• Support colleagues by sharing workload to handle call volume.

Skills

Switchboard operations

Reception duties

Customer service

Verbal communication

Multitasking

MS Office

Education

Matric/Grade12

Higher Certificate NQF 5

Tools

Office communication tools

Microsoft Office

Job description

The Switchboard & Receptionist is the first point of contact for callers and visitors. This role ensures efficient handling of telephone communications, provides accurate information, and delivers a professional reception service that reflects the Bryte’s standard.

This role requires professionalism, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Tasks & Accountabilities

• Knowledge of switchboard and frontline reception operations.
• Understanding of Bryte philosophy and framework.
• Sound knowledge of Bryte organisational structure.
• In-depth knowledge and understanding of relevant company policies, processes, and procedures.
• Effective and efficient switchboard operation service through answering calls within target time, accurately routing calls to ensure caller satisfaction.
• Provide a professional, prompt, and friendly telephone answering service by:
• accurately routing telephone calls to the correct extension, politely notifying callers when staff extensions are unavailable.
• Determining whether callers wish to hold, leave a message, or have the call transferred to another staff member of the relevant department.
• Attending to requests from staff members to make cell phone or long-distance calls and dial and forward accordingly,
• Dealing with complaints from clients and forward to relevant department and staff member
• receiving calls regarding faulty telephone lines and timeously report to manager for resolution.
• Effectively and efficiently execute operational procedures, in line with Bryte SA Basics operational standards and requirements.
• Excellent knowledge of company, products, branch numbers and addresses and manager delegations.
• When required or requested, assist supervisor with ad-hoc duties within the department.
• Operators to work as a team by carrying the call volume equally.
• Support departments (when requested)
• Assist with consumables orders for the office
• Prompt and Accurate taking and relaying of messages using e-mail.
• Excellent front-line representation of departments and branches (whiles having meetings or phone problems)
• Warmly and professionally welcome visitors to reception area and re-direct visitors or call relevant department for collection of visitors.
• Report unauthorised visitors to security timeously

Qualifications & Experience

• Matric/Grade12
• Higher Certificate NQF 5 (Advantageous)
• Previous experience in a switchboard or reception role preferred
• Strong verbal communication and interpersonal skills
• Ability to operate switchboard systems and office communication tools
• Professional telephone etiquette and customer service orientation.
• Organisational skills with attention to detail
• Ability to remain calm under pressure and manage multiple calls simultaneously

Proficiency

• Microsoft Suite
• Reliability and punctuality
• Team player with a positive attitude
• Problem-solving and adaptability
• Computer literate
• Good communication skills
• Independent and assertive
• Strong Administrative skills
• Problem solving ability

Relationships

Internal Relationship

• All staff in Bryte

External Relationships

• Clients
• Branches
• Service providers
• Brokers