Receptionist & Switchboard Operator

Lanline Technologies; Cape Town; Remote; ZAR 120,000 - 160,000; Full time

Job summary

Lanline Technologies is seeking a friendly Receptionist & Switchboard Operator to be the first point of contact in Cape Town. You will manage incoming calls, operate the switchboard, and provide front-desk support with excellent customer service.

A Matric certificate and 1–2 years of experience are required, along with proficient English and MS Office skills. The role emphasizes professional telephone etiquette, strong organizational skills, and the ability to work remotely from Cape Town.

Qualifications

• Matric certificate required.
• 1–2 years' reception, switchboard, or front-desk experience.
• Excellent English (verbal and written) communication.
• Proficient in Microsoft Office.
• Experience with switchboard systems.
• Cape Town based.

Responsibilities

• Answer and manage incoming calls, directing to departments.
• Operate and manage the company’s switchboard.
• Handle general enquiries with a friendly, helpful approach.
• Provide front-desk reception support and accurate messages.
• Assist with administrative duties and filing.
• Maintain professional, customer-focused interactions.

Skills

Verbal & written English

Administrative abilities

Microsoft Office

Switchboard operation

Attention to detail

Customer service mindset

Communication

Education

Matric certificate

Tools

CRM systems

Job description

Receptionist & Switchboard Operator

Company: Lanline Technologies

Location: Cape Town (Remote)

Experience: 1-2 years

About the Role

Lanline Technologies is looking for a friendly, professional and customer-focused Receptionist & Switchboard Operator to join our team.

The ideal candidate will be the first point of contact for incoming calls and enquiries, ensuring that all interactions are handled professionally and efficiently. We are looking for someone with excellent communication skills, a welcoming personality and strong administrative abilities.

This is an excellent opportunity for someone who enjoys interacting with people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

Key Responsibilities

• Answer and manage incoming calls professionally, directing them to the relevant departments or individuals.
• Operate and manage the company's switchboard system.
• Handle general enquiries and ensure callers receive a friendly and helpful experience.
• Provide reception and general front-desk administrative support.
• Take accurate messages and ensure they are passed on promptly.
• Assist with administrative duties, filing and general office support where required.
• Maintain a professional and customer-focused approach in all interactions.

Minimum Requirements

• Matric certificate.
• 1-2 years' experience in reception, switchboard operation or front-desk administration.
• Excellent verbal and written English communication skills.
• Proficiency in Microsoft Office.
• Comfortable navigating and operating switchboard systems.
• Strong organisational skills and attention to detail.
• Good critical-thinking and problem-solving abilities.
• A warm, professional telephone etiquette and customer-centric approach.
• Must be based in Cape Town.

Advantageous Skills & Experience

• Multilingual, with additional languages being a bonus.
• Previous experience in a fast-paced environment.
• Exposure to the telecommunications or Internet Service Provider (ISP) industry.
• Familiarity with CRM systems.
• Personal Attributes
• Friendly, bubbly and approachable personality.
• A natural people person who enjoys interacting with others.
• Able to remain calm and professional under pressure.
• Excellent communication and interpersonal skills.
• Reliable, organised and detail-oriented.
• Positive attitude with a willingness to assist wherever needed.

If you are a friendly, organised and confident communicator who enjoys helping people and creating positive first impressions, we would love to hear from you!