Swiss German-Speaking Outbound Sales Agent

Initiate; Cape Town; Presencial; ZAR 180.000 - 300.000; Tempo integral

Resumo da vaga

Initiate is seeking a confident Swiss German-speaking Outbound Sales Agent to join a dynamic team. You will contact prospective customers across B2B and B2C markets, promote products, set appointments, and nurture leads over the phone and email.

Ideal candidates excel at relationship-building, closing opportunities, and working toward ambitious targets in a performance-driven environment. A native Swiss German level is essential, with input from a SA-based operations context.

Qualificações

• Native-level Swiss German language proficiency.
• Experience in outbound telephone sales, appointment setting or B2B/B2C customer acquisition.
• Interest in sales and achieving measurable results.
• Excellent verbal communication skills and a confident telephone manner.
• Strong persuasion, negotiation and closing abilities.
• Proactive, positive and motivated attitude, with a willingness to learn.
• Good computer literacy and confidence using everyday IT tools.
• Ability to work independently while maintaining accuracy and efficiency.
• Inbound customer service experience is advantageous.

Responsabilidades

• Outbound Sales: Proactively contact prospective customers across B2B and B2C markets to generate new business.
• Telephone-Based Selling: Promote and sell products and services while identifying opportunities to convert leads into customers.
• Appointment Setting: Schedule sales and consultation appointments for the field sales team.
• Lead Follow-Up: Reconnect with existing prospects and customers to nurture relationships and progress sales opportunities.
• Upselling and Cross-Selling: Introduce relevant products, services and special offers to increase customer value and strengthen retention.
• Customer Reactivation: Re-engage previous customers and identify opportunities to rebuild relationships.
• Needs Analysis: Understand customer requirements, gather feedback and conduct customer surveys.
• Database Management: Maintain accurate customer records and update information in internal systems.
• Target Achievement: Work towards agreed sales, productivity and quality targets.
• Customer Support: Provide professional advice over the phone and assist with inbound customer service enquiries via telephone or email when required.

Conhecimentos

Swiss German

Outbound sales

Appointment setting

B2B/B2C

Persuasion & closing

Negotiation

Communication

Independence

Tech literacy

Descrição da vaga

Are you a confident communicator with a passion for sales and the drive to turn conversations into business opportunities?

We're looking for a Swiss German-Speaking Outbound Sales Agent to join a dynamic team representing a Swiss-based business specialising in sales, customer service and customer support solutions.

This role is ideal for a motivated sales professional who enjoys connecting with new customers, building relationships and working towards ambitious targets. If you have a persuasive telephone manner and thrive in a performance-driven environment, this could be the opportunity for you.

Key Responsibilities

• Outbound Sales: Proactively contact prospective customers across B2B and B2C markets to generate new business.
• Telephone-Based Selling: Promote and sell products and services while identifying opportunities to convert leads into customers.
• Appointment Setting: Schedule sales and consultation appointments for the field sales team.
• Lead Follow-Up: Reconnect with existing prospects and customers to nurture relationships and progress sales opportunities.
• Upselling and Cross-Selling: Introduce relevant products, services and special offers to increase customer value and strengthen retention.
• Customer Reactivation: Re-engage previous customers and identify opportunities to rebuild relationships.
• Needs Analysis: Understand customer requirements, gather feedback and conduct customer surveys.
• Database Management: Maintain accurate customer records and update information in internal systems.
• Target Achievement: Work towards agreed sales, productivity and quality targets.
• Customer Support: Provide professional advice over the phone and assist with inbound customer service enquiries via telephone or email when required.

Minimum Requirements

• Native-level Swiss German or very strong Swiss German language proficiency.
• Previous experience in outbound telephone sales, appointment setting or B2B/B2C customer acquisition.
• A genuine interest in sales, communication and achieving measurable results.
• Excellent verbal communication skills and a confident telephone manner.
• Strong persuasion, negotiation and closing abilities.
• A proactive, positive and motivated attitude, with a willingness to learn.
• Good computer literacy and confidence using everyday IT tools.
• The ability to work independently while maintaining accuracy and efficiency.
• Previous inbound customer service experience is advantageous.

Working Hours

Candidates must be available for a flexible weekly shift schedule covering:

• Monday to Friday: 6.5 hours per shift, scheduled between 08:00 and 20:00.
• Saturdays: Shifts of up to 4 hours, scheduled between 09:00 and 14:00.