Support Resource Officer 1

Mediclinic International; Cape Town; On-site; ZAR 150,000 - 230,000; Full time

Job summary

ER24 Contact Centre in Bellville, Cape Town, is building a talent pool for a Support Resource Officer in EMS dispatch. The role anticipates commencing in January 2027 and offers a unique chance to contribute to high-impact patient care coordination.

The candidate will coordinate with patients, healthcare providers, care teams, facilities, and schemes, ensuring the care pathway from request to post-discharge is seamless, with biometrics and wellbeing monitored across platforms.

Qualifications

• Essential education: Grade 12.
• Desired experience: 1–3 years dispatching in an EMS contact centre.

Responsibilities

• Dispatch vehicles according to CAD.
• Receive, prioritise, log, and process all calls and alerts.

Skills

Dispatching

Emergency Care

Typing

English

Geography

Phone Etiquette

Email Etiquette

Education

Grade 12

Job description

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ER24 Contact Centre 124| Bellville, Cape Town | South Africa

Closing date: 02/10/2026

Number of positions: 1

Reference number: 73941

Workplace Type:[[cust_WorkplaceType]]

Permanent

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Support Resource Officer ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Support Resource Officer opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge.

They will also be responsible for monitoring and reviewing the patient's biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD).

To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing all calls and alerts received

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

REQUIRED EXPERIENCE

DESIRED EXPERIENCE: 1-3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE

• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.