Emergency Dispatch & Care Coordination Officer

Mediclinic International; Cape Town; On-site; ZAR 150,000 - 230,000; Full time

Job summary

ER24 Contact Centre in Bellville, Cape Town, is building a talent pool for a Support Resource Officer in EMS dispatch. The role anticipates commencing in January 2027 and offers a unique chance to contribute to high-impact patient care coordination.

The candidate will coordinate with patients, healthcare providers, care teams, facilities, and schemes, ensuring the care pathway from request to post-discharge is seamless, with biometrics and wellbeing monitored across platforms.

Qualifications

• Essential education: Grade 12.
• Desired experience: 1–3 years dispatching in an EMS contact centre.

Responsibilities

• Dispatch vehicles according to CAD.
• Receive, prioritise, log, and process all calls and alerts.

Skills

Dispatching

Emergency Care

Typing

English

Geography

Phone Etiquette

Email Etiquette

Education

Grade 12

Job description

ER24 Contact Centre in Bellville, Cape Town, is building a talent pool for a Support Resource Officer in EMS dispatch. The role anticipates commencing in January 2027 and offers a unique chance to contribute to high-impact patient care coordination.

The candidate will coordinate with patients, healthcare providers, care teams, facilities, and schemes, ensuring the care pathway from request to post-discharge is seamless, with biometrics and wellbeing monitored across platforms.