Emergency Operations Centre (EOC) Coordinator, Cape Town (Part-Time / Adhoc)

Global Medical Safety and Risk Solutions PTY; Cape Town; On-site; ZAR 83,000 - 124,000; Part time

Job summary

Global Medical Safety and Risk Solutions (GMSRS) is seeking a Part-Time / Adhoc Emergency Operations Centre Coordinator to support field personnel, coordinate resources, and manage incidents from notification to resolution. The role offers hybrid work with remote options and suits those with time-critical operations experience.

You will coordinate medical responses, evacuations, and multi-agency resources while maintaining clear client communications and documentation across shifts.

Qualifications

• Experience in emergency services, operations centres, or incident management.
• Excellent written and verbal communication in English.
• Strong organisational skills and attention to detail.
• Ability to work remotely with reliable internet.
• Ability to work independently and with teams.
• Confidentiality and discretion.

Responsibilities

• Receive, assess, and coordinate emergency calls and incident notifications from project sites and clients.
• Support onsite medical teams during incidents and emergency responses.
• Coordinate ambulance services, aviation resources, rescue teams, hospitals, security services, and other emergency response partners.
• Provide operational support to clients during emergency incidents and operational disruptions.
• Monitor ongoing incidents and ensure appropriate escalation where required.
• Maintain effective communication with clients, operational personnel, and external stakeholders.
• Accurately record incidents, operational activities, and communications within company systems.
• Assist with operational monitoring, resource allocation, and situational awareness during assigned shifts.
• Participate in standby duties and emergency activations when required.

Skills

English communication

Time management

Decision making

Independent work

Education

First Aid Level 3 or higher medical qualification

Tools

Microsoft 365

GIS mapping systems

CAD (Computer Aided Dispatch)

Job description

Location: Cape Town / Hybrid (Remote work available depending on operational requirements)

About GMSRS

Global Medical Safety and Risk Solutions (GMSRS) is a specialist provider of remote medical support, emergency response coordination, medical evacuation, rescue support, and operational risk management services across South Africa and internationally.

We are seeking Part-Time / Adhoc Emergency Operations Centre (EOC) Coordinators to join our growing operations team. This role is ideal for individuals with experience in emergency services, dispatch, operations centres, incident management, aviation, maritime, rescue, security, or other time-critical operational environments who are looking for flexible work supporting emergency response operations.

Our Emergency Operations Centre (EOC) provides 24/7 operational support to remote and high-risk projects, coordinating site-based medical services, emergency response, rescue resources, and medical evacuations both locally and internationally.

About this Role

As an Emergency Operations Centre Coordinator, you will play a key role in supporting field personnel, coordinating emergency resources, and ensuring the effective management of incidents from initial notification through to resolution.

Working alongside our operations team, you will assist in coordinating medical responses, evacuations, rescue resources, client communications, and operational support for projects operating across a wide range of industries and environments.

Key Responsibilities

• Receive, assess, and coordinate emergency calls and incident notifications from project sites and clients.
• Support onsite medical teams during incidents and emergency responses.
• Coordinate ambulance services, aviation resources, rescue teams, hospitals, security services, and other emergency response partners.
• Provide operational support to clients during emergency incidents and operational disruptions.
• Monitor ongoing incidents and ensure appropriate escalation where required.
• Maintain effective communication with clients, operational personnel, and external stakeholders.
• Accurately record incidents, operational activities, and communications within company systems.
• Assist with operational monitoring, resource allocation, and situational awareness during assigned shifts.
• Participate in standby duties and emergency activations when required.

Minimum Requirements

Applicants should have:

• Experience working in an emergency services, operations, dispatch, control room, incident management, or other time-critical operational environment.
• Excellent written and verbal communication skills in English.
• Strong organisational and administrative skills with excellent attention to detail.
• Proficiency in Microsoft 365 (Outlook, Teams, Word, and Excel).
• The ability to remain calm, professional, and make sound decisions under pressure.
• A reliable internet connection suitable for remote work when required.
• The ability to work independently while collaborating effectively with operational teams.
• The ability to maintain strict confidentiality and handle sensitive operational information responsibly.

Desirable Qualifications & Experience

The following will be considered advantageous:

• First Aid Level 3 or higher medical qualification.
• Experience within Emergency Medical Services (EMS), rescue, fire services, law enforcement, military, maritime, aviation, offshore, or security operations.
• Previous experience in an Emergency Operations Centre (EOC), Emergency Communications Centre (ECC), dispatch centre, control room, or incident management role.
• Experience coordinating emergency response resources, medical evacuations, or multi-agency incidents.
• Familiarity with incident management software, GIS mapping systems, CAD (Computer Aided Dispatch) systems, operational tracking platforms, or radio communications.
• Additional language proficiency.

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong decision-making ability in dynamic and time-sensitive environments.
• High attention to detail and strong organisational skills.
• Professionalism, integrity, and reliability.
• A proactive, solution-focused approach to problem-solving.
• The ability to manage multiple priorities while maintaining composure under pressure.
• A commitment to teamwork and delivering exceptional client service.

Work Arrangement

• Part-time / adhoc position.
• Shifts offered based on operational requirements.
• Standby duties may be required during periods of increased operational activity.
• Hybrid working model, with remote work available depending on operational requirements.
• Applicants must reside in the Cape Town metropolitan area or surrounding regions.

Why Join GMSRS?

Joining GMSRS offers the opportunity to become part of a highly skilled operations team supporting clients across Southern Africa and internationally.

You will be involved in coordinating real-world emergency responses, remote medical support, rescue operations, and medical evacuations across multiple industries, working alongside experienced professionals committed to delivering exceptional operational support when it matters most.

If you thrive in dynamic environments, enjoy solving complex operational challenges, and want to make a meaningful contribution to emergency response operations, we'd love to hear from you.

GMSRS is an equal opportunity employer and reserves the right not to make an appointment.