Support Resource Officer

Mediclinic; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mediclinic Southern Africa is building a talent pool for a Support Resource Officer role to start in January 2027. The position focuses on coordinating patient care and supporting contact centre operations across facilities and services.

You will dispatch vehicles, log and prioritise calls, and provide basic contact centre administration, ensuring timely information flow and compassionate service to patients and clinicians.

Qualifications

• Essential education: Grade 12.
• Desirable education: BAA / Level 3 First Aid Certification.
• Essential experience: Contact Centre / Emergency Contact Centre exposure.
• Desirable experience: 1–3 years dispatching in an EMS contact centre.
• Computer literate (Microsoft Office)

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritise, logging, and processing all calls and alerts received.
• Provide basic contact centre administration.

Skills

MS Office

Dispatching vehicles

Emergency care

Typing

English language

Geographical knowledge

Telephonic etiquette

Email etiquette

Education

Grade 12

BAA/ Level 3 first aid Certification

Job description

Mediclinic Southern Africa is a healthcare provider operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multidisciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 50 private hospitals (excluding a growing number of day clinics) throughout South Africa and three hospitals in Namibia with more than 8 200 beds in total.

Support Resource Officer

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Suppport Resource Officer ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Support Resource Officer opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

Key Responsibility Areas

• Dispatch vehicles according to the CAD system
• Assist in receiving, prioritise, logging, and processing all calls and alerts received
• Provide basic contact centre administration

Required Education

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: BAA/ Level 3 first aid Certification

Required Experience

ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure

DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre

• Computer literate (Microsoft Office)
• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette