Emergency Response & Resource Coordinator

Mediclinic International; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Mediclinic Southern Africa is building a talent pool for an Emergency Response Officer role anticipated to commence in January 2027. This unique opportunity involves shaping a high-performing customer experience environment and coordinating assistance for requests across multiple platforms.

Ideal candidates have 2+ years in an omnichannel Customer Service Contact Centre and a Grade 12 education. An internal growth journey with Mediclinic Southern Africa is possible as openings arise.

Qualifications

• Experience in an omnichannel Customer Service Contact Centre environment.

Responsibilities

• Acknowledge and coordinate assistance for requests through multiple mediums.
• Manage personal effectiveness and professionalism in interactions.
• Ensure accurate support for clients and prioritise requests.

Skills

Contact Centre systems

Emergency Cares

Telephone etiquette

Customer service

Time management

Interpersonal skills

Computer literacy

Writing and reporting

Call handling & triage

Incident logging

Information gathering

Pressure management

POPIA & information security

Conflict management

Education

Grade 12

Job description

Mediclinic Southern Africa is building a talent pool for an Emergency Response Officer role anticipated to commence in January 2027. This unique opportunity involves shaping a high-performing customer experience environment and coordinating assistance for requests across multiple platforms.

Ideal candidates have 2+ years in an omnichannel Customer Service Contact Centre and a Grade 12 education. An internal growth journey with Mediclinic Southern Africa is possible as openings arise.