EMS Dispatch & Care Coordination Specialist

Er24 Contact Centre 124; Gauteng; Sur place; ZAR 300 000 - 460 000; Plein temps

Résumé du poste

ER24 Contact Centre 124 is building a talent pool for a Clinical Care Coordinator role anticipated to commence in January 2027. The position focuses on advocating for patients, coordinating care from request to post-discharge, and monitoring biometrics across multiple platforms to ensure timely EMS responses.

Ideal candidates will bring 1–3 years of EMS dispatch experience and a Grade 12 education, with strong collaboration across care teams and healthcare stakeholders.

Qualifications

• Grade 12 education is required.
• 1–3 years dispatching in an EMS contact centre preferred.
• Experience coordinating patient care journeys is a plus.

Responsabilités

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging, and processing all calls and alerts received.

Connaissances

Dispatch EMS calls

Emergency call processing

Care coordination

Formation

Grade 12

Description du poste

ER24 Contact Centre 124 is building a talent pool for a Clinical Care Coordinator role anticipated to commence in January 2027. The position focuses on advocating for patients, coordinating care from request to post-discharge, and monitoring biometrics across multiple platforms to ensure timely EMS responses.

Ideal candidates will bring 1–3 years of EMS dispatch experience and a Grade 12 education, with strong collaboration across care teams and healthcare stakeholders.