Support Desk Analyst: SCM & CS&L Focus

Placements24; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Mondelēz International RSA is seeking a Senior CS&L Leader to drive customer supply chain excellence across Southern Africa. You will manage cross-functional teams, drive KPIs, and partner with sales, logistics, demand planning, and product supply to improve service and availability.

This role requires a degree in Supply Chain or Engineering, 10+ years in CS&L, and experience in RSA/SSA markets; travel internationally; strong communication and leadership.

Qualifications

• Experience in CS&L function with knowledge of customer supply chain management.
• Strong cross-functional collaboration across sales, logistics, demand planning, and finance.
• Proven ability to analyze data and translate insights into actions.

Responsibilities

• Drive cross-functional communication among stakeholders (sales, logistics, demand planning, product supply).
• Achieve KPIs: customer service, invoice accuracy, overdues, deductions through process implementation.
• Lead and develop a high-performing CS&L team across RSA/SSA markets.

Skills

Cross-functional leadership

Data analysis

SAP

Customer supply chain

Education

Degree in Supply Chain or Engineering

Tools

Information systems

Job description

Mondelēz International RSA is seeking a Senior CS&L Leader to drive customer supply chain excellence across Southern Africa. You will manage cross-functional teams, drive KPIs, and partner with sales, logistics, demand planning, and product supply to improve service and availability.

This role requires a degree in Supply Chain or Engineering, 10+ years in CS&L, and experience in RSA/SSA markets; travel internationally; strong communication and leadership.