Strategic Network Services Delivery Lead

HEITSA; South Africa; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Mondelēz International seeks a seasoned Senior Delivery Operations Lead to oversee end-to-end delivery operations in South Africa, managing dispatch, routing, and driver performance. The role focuses on improving delivery times, reducing costs, and ensuring customer satisfaction, while leading a high-performing team across multiple functions.

You will drive collaboration with sales, logistics, demand planning, product supply, and external partners to meet KPIs and strategic goals in a dynamic

Qualifications

• Degree or equivalent in Supply Chain, Logistics, or Engineering.
• Post Graduate Degree would be advantageous.
• 10+ years experience in CS&L function, ideally with knowledge of customer supply chain management.
• 5-7 Years relevant experience within Africa Import/Export environment, including Freight and Logistics would be advantageous.
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge).
• Experience leading and developing a team.

Responsibilities

• Lead and manage day-to-day delivery operations (dispatch, routing, and driver management).
• Develop and execute strategies to improve delivery times, reduce costs, and enhance overall operational efficiency.
• Monitor KPIs such as on-time delivery rates, fuel efficiency, and customer satisfaction.

Skills

Delivery operations

Team leadership

Cross-functional communication

Data analysis

SAP

Stakeholder management

Education

Degree in Supply Chain/Logistics/Engineering

Postgraduate degree advantageous

Tools

SAP

ERP systems

Process design

Job description

Johannesburg, South Africa
Full time
R-

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

How you will contribute

• You will:
• Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
• Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
• Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

• Experience in CS&L function, ideally with knowledge of customer supply chain management
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

• Education / Certifications:
• Degree or equivalent in Supply Chain, Logistics, Engineering
• Post Graduate Degree would be advantageous
• 10+ Years experience in CS&L function, ideally with knowledge of customer supply chain management
• 5-7 Years relevant experience within Africa Import/Export environment, including Freight and Logistics would be advantageous.
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• Experience leading and developing a team
• Strong communication and cross-cultural management skills with experience working with agents engaging custom officials. Open mindedness to accommodate the non-traditional mix of disciplines within Mondelez and interpersonal skills to work effectively in partnership with others in the organization and externally.
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Experience in leading RSA retail customer top to tops
• Energy, intelligence, diplomacy, sound practical judgment and strong leadership skills
• Able to influence, negotiate and apply commercial acumen

Job specific requirements:

Managerial

• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.
• Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.
• Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners.
• Manage utilization, recruitment of highly qualified staff and retention of SACEA CS&L team.
• Monitor key performance indicators (KPIs) such as on-time delivery rates, fuel efficiency, and customer satisfaction.
• Monitor compliance standards and overall OTC governance
• Provides leadership to teams through setting goals which align to the teams' annual plans and manages the execution of goals through coaching and mentoring.
• Develops a culture of continuous improvement, professional growth, cross functional collaboration and goal planning and execution. Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.

Strategic Supply Chain

• Benchmarking of best practice OTC processes and continuous service improvement for customers
• Research, negotiate, maintain, monitor, and regularly evaluate relationships and contracts with external suppliers
• Assess potential distributors' capability on warehousing & distribution and drive compliance to Corporate Quality standards.
• Review value chain costs, trading blocks across SSA and Incoterms
• Design/Re-engineer customer distribution network (Mdlz Plant/DC to Distributors) collaboration with Sales, Logistics and Finance.
• Design plans for BIC gaps in processes/systems/KPIS at Distributor.
• Assessment and recommendations on infrastructural investment in Supply Chain Capability
• Formulate Annual CEA Inbound, Outbound and Warehousing Budgets.
• Review cost buckets, identify saving opportunites, and drive productivity across SACEA.

Operations

• Manage (Measure & track) Contractual Supply Chain KPI's & SLA to ensure performance
• Remove obstacles and implement practices which ensures customers receive product in a timely manner using cost efficient processes
• Maintain control and ensure regulations to all export processes; Ensure that shipments comply with the laws and regulations governing the export industry.
• Co-operate with various departments on the investigation on the queries/complaints received from the customer.
• Report projections in Posting Meetings and Mitigate all risks affecting Posting.
• Lead Monthly, Quaterly and Yearly Audits.
• Attend and Participate in BU Demand/Supply Reviews.
• Lead customer and distributor quaterly business reviews/Top to Top meetings and execute all actions and next steps post the meetings.
• Manage SACEA DSO and Overdue's through leading AR.
• Lead CEA annual ocean freight bids as part of cost saving initiatives.
• Manage SACEA revenue recognition and lead discussions in SACEA internal audits, external audits with PWC, KPMG & EY

Program Management

• Conduct feasibility studies on all SACEA projects before it is taken through the I2M process.
• Manage value chain creation, sourcing decisions, supplier selection and contract negotiations.
• Lead management team in their planning and allocating of scarce SACEA CS&L resources.
• Coordinate program implementation with country teams for all relevant work streams, resolve problems and mitigate all CS&L related risks on all projects.

Building Relationships & Business Development

• Partner with BIC service providers and consultants like Deloitte in Kenya to understand implications of regulatory changes.
• Conduct monthly calls with external service providers to review SLA's
• Network internally and externally

Travel requirements:

• Ability to travel internationally.

No Relocation support available

Business Unit Summary

Mondelēz International's Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne. The Business Unit's Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

Senior Delivery Operations Lead

Our client is seeking a seasoned and strategic Senior Delivery Operations Lead to spearhead their delivery operations in Pretoria. This leadership role is vital for optimizing the end-to-end delivery process, ensuring efficiency, customer satisfaction, and cost-effectiveness. You will manage a team of dispatchers and drivers, implement innovative logistical strategies, and collaborate with other departments to achieve ambitious operational goals. This is a key position for an individual passionate about logistics and driving excellence in a demanding, fast-paced environment, playing a crucial part in the company's success in the Gauteng region and beyond.

Key Responsibilities

• Lead and manage the day-to-day operations of the delivery fleet, including dispatch, routing, and driver management.
• Develop and execute strategies to improve delivery times, reduce costs, and enhance overall operational efficiency.
• Monitor key performance indicators (KPIs) such as on-time delivery rates, fuel efficiency, and customer satisfaction.

Requirements

• Extensive experience (5+ years) in delivery operations management or a similar logistics leadership role.
• Demonstrated success in optimizing delivery routes and improving fleet performance metrics.

Benefits

• Highly competitive salary commensurate with experience.