Subscriptions Billing & Collections Clerk

Novus Holdings Limited; Cape Town; Sur place; ZAR 180 000 - 260 000; Plein temps

Résumé du poste

Novus Holdings Limited is seeking an Accounts Clerk – Finance (Subscriptions) to join the On the Dot Billing team in Cape Town. You will manage the subscriber payment lifecycle, including debit orders, card billing, and account maintenance, ensuring accuracy and timely processing.

Ideal candidates have Grade 12, 2–3 years' finance experience, strong Excel skills, and proficiency with financial software. Experience in subscriptions or recurring billing is advantageous but not essential.

Qualifications

• Grade 12 (Matric) – essential.
• 2–3 years’ experience in a corporate finance or financial administration environment.
• Excellent Microsoft Excel knowledge and skills — including working with large data sets, filters, pivot tables, and reconciliation templates.
• Proficiency in relevant financial software packages and business applications.
• Experience in a subscriptions, recurring billing, or collections environment advantageous.

Responsabilités

• Process and load debit order and credit card transactions accurately and within agreed billing cycles, ensuring subscriber accounts are updated timeously.
• Ensure that all deposits, receipts, and proof of payments received are allocated and processed to the correct subscriber account, maintaining a clean and accurate ledger.
• Process debit order and credit card returns (rejections and reversals), investigating root causes and escalating unresolved items appropriately.
• Manage subscriber billing cycles — monitoring scheduled payment runs, confirming successful processing, and following up on failed or partial collections.
• Reconcile subscription payment runs against bank statements and internal records, identifying and resolving discrepancies in a timely manner.
• Receive, log, and handle call centre queries, deferrals, and rejections — providing accurate and professional responses and ensuring all matters are resolved or escalated within agreed turnaround times.
• Liaise internal subscriptions teams on subscriber account status, outstanding balances, lapsed accounts, and payment disputes.
• Update and communicate the rejections report, providing clear summaries of rejection reasons.
• Perform additional ad hoc administrative duties as required within the Finance department.
• Stand in for team members when required, maintaining continuity of service across the subscriptions billing function.

Connaissances

Excel

Attention to detail

Communication skills

Formation

Grade 12 (Matric)

Outils

Billing software

ERP systems

Description du poste

Novus Holdings Limited is seeking an Accounts Clerk – Finance (Subscriptions) to join the On the Dot Billing team in Cape Town. You will manage the subscriber payment lifecycle, including debit orders, card billing, and account maintenance, ensuring accuracy and timely processing.

Ideal candidates have Grade 12, 2–3 years' finance experience, strong Excel skills, and proficiency with financial software. Experience in subscriptions or recurring billing is advantageous but not essential.