Accounts Clerk – Finance (Subscriptions)

Novus Holdings Limited; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Novus Holdings Limited is seeking an Accounts Clerk – Finance (Subscriptions) to join the On the Dot Billing team in Cape Town. You will manage the subscriber payment lifecycle, including debit orders, card billing, and account maintenance, ensuring accuracy and timely processing.

Ideal candidates have Grade 12, 2–3 years' finance experience, strong Excel skills, and proficiency with financial software. Experience in subscriptions or recurring billing is advantageous but not essential.

Qualifications

• Grade 12 (Matric) – essential.
• 2–3 years’ experience in a corporate finance or financial administration environment.
• Excellent Microsoft Excel knowledge and skills — including working with large data sets, filters, pivot tables, and reconciliation templates.
• Proficiency in relevant financial software packages and business applications.
• Experience in a subscriptions, recurring billing, or collections environment advantageous.

Responsibilities

• Process and load debit order and credit card transactions accurately and within agreed billing cycles, ensuring subscriber accounts are updated timeously.
• Ensure that all deposits, receipts, and proof of payments received are allocated and processed to the correct subscriber account, maintaining a clean and accurate ledger.
• Process debit order and credit card returns (rejections and reversals), investigating root causes and escalating unresolved items appropriately.
• Manage subscriber billing cycles — monitoring scheduled payment runs, confirming successful processing, and following up on failed or partial collections.
• Reconcile subscription payment runs against bank statements and internal records, identifying and resolving discrepancies in a timely manner.
• Receive, log, and handle call centre queries, deferrals, and rejections — providing accurate and professional responses and ensuring all matters are resolved or escalated within agreed turnaround times.
• Liaise internal subscriptions teams on subscriber account status, outstanding balances, lapsed accounts, and payment disputes.
• Update and communicate the rejections report, providing clear summaries of rejection reasons.
• Perform additional ad hoc administrative duties as required within the Finance department.
• Stand in for team members when required, maintaining continuity of service across the subscriptions billing function.

Skills

Excel

Attention to detail

Communication skills

Education

Grade 12 (Matric)

Tools

Billing software

ERP systems

Job description

Accounts Clerk – Finance (Subscriptions)

Listing reference: novho_000052

Listing status: Online

Apply by: 25 August 2026

Position summary

Brand: Novus Holdings

Job category: Transport, Logistics and Freight

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

About the RoleOn the Dot Supply Chain Management (Pty) Ltd currently requires the services of an AccountsClerk – Finance (Subscriptions). We seek to appoint a dynamic and energetic individual to assumeresponsibility as an Accounts Clerk – Finance (Subscriptions), reporting to a ManagementAccountant.On the Dot distributes media products across South Africa, and this role sits firmly within oursubscriptions billing and collections environment — a fast-paced, detail-driven team responsiblefor managing the complete subscriber payment lifecycle across our customer base. This includesdebit order collections, credit card billing, subscriber account management, paymentreconciliations, and the resolution of queries, deferrals, and rejections.If you thrive in a structured, high-accuracy environment and have a passion for financialadministration within a subscriptions or recurring billing context, we would love to hear fromyou.

Main Purpose of the Role:
To perform routine clerical and financial administrative tasks that ensure sound, accurate, and
timely financial procedures — with specific focus on subscription billing, collections, and account
maintenance activities for On the Dot. The successful candidate will play a key role in maintaining
the integrity of subscriber financial records and supporting the smooth operation of the
subscriptions revenue cycle.

Key Responsibilities:

Process and load debit order and credit card transactionsaccurately and within agreed billing cycles, ensuring subscriberaccounts are updated timeously.

Ensure that all deposits, receipts, and proof of payments receivedare allocated and processed to the correct subscriber account,maintaining a clean and accurate ledger.
Process debit order and credit card returns (rejections andreversals), investigating root causes and escalating unresolveditems appropriately.
Manage subscriber billing cycles — monitoring scheduled paymentruns, confirming successful processing, and following up on failedor partial collections.
Reconcile subscription payment runs against bank statements andinternal records, identifying and resolving discrepancies in atimely manner.
Receive, log, and handle call centre queries, deferrals, andrejections — providing accurate and professional responses andensuring all matters are resolved or escalated within agreedturnaround times.
Liaise internal subscriptions teams on subscriber account status,outstanding balances, lapsed accounts, and payment disputes.
Update and communicate the rejections report, providing clearsummaries of rejection reasons.
Perform additional ad hoc administrative duties as required withinthe Finance department.
Stand in for team members when required, maintaining continuityof service across the subscriptions billing function.

Grade 12 (Matric) — essential.
At least 2–3 years' experience in a corporate finance or financialadministration environment.
Excellent Microsoft Excel knowledge and skills — includingworking with large data sets, filters, pivot tables, and reconciliationtemplates.
Proficiency in relevant financial software packages and businessapplications.
General knowledge of accounting principles and financialprocesses.
Experience in a subscriptions, recurring billing, or collectionsenvironment (advantageous); experience in media, publications, ordistribution subscriptions specifically is highly advantageous butnot essential.
Experience with subscription management systems, billingplatforms, or ERP systems used in a subscriptions or collectionscontext — advantageous.