Student Support Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Job summary

Placements24 is seeking a proactive Student Support Coordinator in Mahikeng, North West. You will provide direct student support, connect students with services, and help develop programs to boost engagement and retention.

The role requires strong interpersonal skills, empathy, and experience in student services. A hybrid on-campus and remote work arrangement is offered to support student success.

Qualifications

• Bachelor's degree in Psychology, Social Work, Education, Counseling, or a related field.
• 2+ years of experience in student services or related support in education.
• Strong understanding of student development theories and best practices.
• Excellent communication, active listening, and interpersonal skills.
• Empathy with students and non-judgmental support.
• Proficiency in student information systems and office software.
• Strong organizational and time management skills.
• Crisis intervention abilities.
• Ability to work independently and in a team.
• Commitment to an inclusive and supportive environment.

Responsibilities

• Provide direct support and guidance on academic, personal, and social concerns.
• Assess student needs and connect them with campus services (counseling, advising, health, financial aid).
• Develop and implement programs to enhance student engagement and retention.
• Serve as a liaison between students, faculty, and staff to resolve issues.
• Maintain confidential student records and track progress.
• Organize and deliver workshops on study skills, time management, stress management.
• Assist onboarding of new students and help them acclimate.
• Respond to inquiries via phone, email, and in-person.
• Collaborate with student services staff for cohesive support.
• Contribute to continuous improvement of services based on feedback.

Skills

Communication

Active listening

Interpersonal skills

Empathy

Time management

Organizational skills

Crisis intervention

Independent work

Team collaboration

Education

Bachelor's degree in Psychology, Social Work, Education, Counseling, or related field

Tools

Student information systems

Office software

Job description

About the Role

Our client is seeking a proactive and compassionate Student Support Coordinator to join their team in Mahikeng, North West . This role is integral to ensuring student well-being and academic success by providing comprehensive support services. You will act as a key point of contact for students, addressing concerns, connecting them with appropriate resources, and facilitating a positive learning experience. This position offers a Hybrid work arrangement, balancing essential on-campus presence with remote flexibility. We are looking for an individual with strong interpersonal skills and a genuine commitment to supporting students through their educational journey.

Key Responsibilities

• Provide direct support and guidance to students regarding academic, personal, and social concerns.
• Assess student needs and connect them with relevant campus services, such as counseling, academic advising, health services, and financial aid.
• Develop and implement programs and initiatives aimed at enhancing student engagement and retention.
• Serve as a liaison between students, faculty, and administrative staff to resolve issues and facilitate communication.
• Maintain accurate and confidential student records and track student progress.
• Organize and deliver workshops or information sessions on topics relevant to student success (e.g., study skills, time management, stress management).
• Assist in the onboarding process for new students, helping them acclimate to the institution.
• Respond to student inquiries via phone, email, and in-person.
• Collaborate with other student services staff to ensure a cohesive and effective support system.
• Contribute to the continuous improvement of student support services based on feedback and evaluation.

Requirements

• Bachelor's degree in Psychology, Social Work, Education, Counseling, or a related field.
• Proven experience (2+ years) in student services, counseling, or a related support role within an educational setting.
• Strong understanding of student development theories and best practices in student support.
• Excellent communication, active listening, and interpersonal skills.
• Ability to empathize with students and provide non-judgmental support.
• Proficiency in using student information systems and relevant office software.
• Strong organizational and time management skills, with the ability to prioritize effectively.
• Demonstrated problem-solving abilities and crisis intervention skills.
• Ability to work both independently and collaboratively within a team.
• Commitment to fostering an inclusive and supportive environment for all students.

Benefits

This Full-time Hybrid position in Mahikeng, North West offers a competitive salary and benefits package. You will have the opportunity to make a significant positive impact on students' lives and contribute to a supportive campus community. Enjoy a dynamic work environment with opportunities for professional development and career growth within the higher education sector.