Strategy & Ops Associate — Revenue Ops, Hybrid, Equity

Capcade Inc.; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Equity stake

Hybrid work environment

Modern technologies access

Continuous learning opportunities

Supportive colleagues with a sense of‑

Growth opportunities

Job summary

Capcade Inc. is seeking a Strategy & Operations Associate in Cape Town to join Revenue Operations. You will build content, automate onboarding and lifecycle campaigns, and develop reporting that informs customer success and growth decisions.

You will work with AI-assisted support, keep data clean across platforms, and help scale everyday customer moments into actionable insights. A builder mindset and curiosity drive your approach.

Qualifications

• Honours degree or higher in a quantitative or business discipline with a strong academic record.
• Roughly two to three years in professional services, financial services, fintech or SaaS, ideally in strategy, analytics, operations or customer success.
• Evidence of initiative: things you started, built or fixed without being asked.
• A builder's mindset and a bias for action. You like to make something, try it quickly and improve it.
• Analytical confidence: comfortable with data and spreadsheets, and able to turn numbers into a point of view.
• Enthusiasm for new tools, including AI.
• Clear, warm writing and communication, so you can make complex things simple for customers and colleagues.
• An appetite to understand the whole business, not just your corner of it.

Responsibilities

• Create and refine the content that helps customers succeed: help articles, guides, training material and short videos for our customer academy.
• Set up and run the automations behind it: onboarding sequences, lifecycle campaigns and in‑app messages.
• Build the reporting our customer and growth teams rely on, and turn it into clear recommendations, not just numbers.
• Help steer our AI‑assisted support. Spot where it misses, then fix the content, flows or product feedback behind it.
• Handle the everyday customer moments that scale, such as setup questions, account and access requests and reporting requests, and elevate genuine defects to Product with the evidence.
• Keep our commercial data clean and our segments sharp across Apollo and Intercom.
• Dig into the questions that shape our direction: what customers use, where they get stuck and which segments deserve our focus.
• Support our client‑facing team in account management, solution consulting and project delivery with the content, analysis and operations they need, prioritised with the Revenue Operations Lead.
• Suggest better ways of working, and own the improvements you suggest.

Education

Honours degree or higher in a quantitative or business discipline, such as engineering, accounting, business science, finance or economics, with a strong academic record.

Tools

Apollo

Intercom

Power BI

Miro

Synthesia

Vimeo

Job description

Capcade Inc. is seeking a Strategy & Operations Associate in Cape Town to join Revenue Operations. You will build content, automate onboarding and lifecycle campaigns, and develop reporting that informs customer success and growth decisions.

You will work with AI-assisted support, keep data clean across platforms, and help scale everyday customer moments into actionable insights. A builder mindset and curiosity drive your approach.