Contractor Ops Specialist — Hybrid Lifecycle & Compliance

Talent Shore; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Talent Shore in Cape Town is seeking a Contractor Ops - Support Associate to own contractor lifecycle, payroll support, and data accuracy across the contractor base. This role emphasizes compliance, timely payments, and strong cross-functional collaboration.

You will partner with Operations, Sales and Accounts to ensure data quality and process improvements, including 8-week post-contract follow-ups and proactive contractor support.

Qualifications

• Experience supporting contractor operations and payroll workflows.
• Ability to manage contractor data accurately and compliantly.

Responsibilities

• Contractor Lifecycle Management: Onboard, offboard, and support contractors, ensuring data accuracy and compliance throughout their assignments.
• Timesheet & Payroll Support: Validate submissions, resolve queries, and liaise with finance teams to ensure timely and accurate payments.
• Utilisation Check-ins: Conduct regular utilisation reviews with contractors to assess low utilisation and identify any risks to revenue performance.
• Contractor Engagement: Conduct welcome calls, check-ins during assignments, and 8-week post-contract follow-ups to monitor activity and redeployment potential.
• 8 Week Post-Exit Checks: Complete structured post-exit follow-ups at the 8 Week mark to assess contractor outcomes and protect revenue.
• Contractor Support Helpdesk: Manage the contractor support inbox, respond to queries, troubleshoot issues, and ensure timely, accurate communication.
• Reporting & Data Management: Generate regular reports on contractor activity, utilisation, and SLA adherence.
• Process Improvement: Contribute ideas for workflow, automation, and documentation improvements to enhance operational efficiency.

Skills

Troubleshoot issues

Data management

Experience +2

Job description

Talent Shore in Cape Town is seeking a Contractor Ops - Support Associate to own contractor lifecycle, payroll support, and data accuracy across the contractor base. This role emphasizes compliance, timely payments, and strong cross-functional collaboration.

You will partner with Operations, Sales and Accounts to ensure data quality and process improvements, including 8-week post-contract follow-ups and proactive contractor support.