Strategic Service Delivery Manager – ITIL & Cloud Expertise

Altron

Gauteng

On-site

ZAR 700,000 - 1,100,000

Full time

2 days ago

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Job summary

Altron is seeking a Service Delivery Manager to own end-to-end service delivery across complex customer environments within ADB. You will drive SLA/KPI performance, governance, and risk management while ensuring contractual alignment and commercial objectives.

You will lead cross-functional teams and third parties, build trusted relationships with senior stakeholders, and identify service improvements and automation opportunities to deliver reliable, high-quality services.

Qualifications

Matric / Grade 12.
Recognised ITIL Foundation certification or equivalent IT Service Management qualification.
Demonstrable knowledge of ITSM principles, governance, SLA management and enterprise IT service delivery.
Relevant Bachelor’s degree or National Diploma in Information Technology, Information Systems, Business Management, Service Management or a related discipline.
PRINCE2 Practitioner, PMP or Agile/Scrum certification.
ISO/IEC 20000 Service Management certification or formal training.
Relevant Microsoft Azure, AWS or other cloud/service management certification advantageous

Responsibilities

End-to-End Service Delivery: Take accountability for the operational performance, stability, governance and quality of services delivered across assigned customer environments, ensuring alignment to contractual commitments, SLAs and business outcomes.
Stakeholder & Customer Leadership: Act as the primary service delivery interface between ADB and the customer, building trusted relationships with senior internal and external stakeholders and confidently managing complex or demanding stakeholder environments.
Service Assurance & Issue Resolution: Proactively identify service risks, performance gaps and technical or non-technical issues, driving cross-functional teams and third parties to achieve timely resolution and prevent recurrence.
Cross Functional Leadership: Provide strong leadership and direction across operational teams, technology towers, vendors and partners, ensuring clear accountability and alignment to customer and ADB objectives.