Strategic IT Service Delivery Lead for Key Clients

Hire Far Out; Pretoria; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Hire Far Out in Pretoria is seeking a Senior Service Delivery Manager to own IT service delivery for key client platforms. You will lead a dedicated team, ensuring operational excellence and continuous service improvement.

With over 7 years in IT Service Delivery, you will balance strategic priorities with operational demands while acting as the primary escalation point for client concerns. The role offers an opportunity to drive service optimization and enhance team performance.

Qualifications

• 7+ years' experience in IT Service Delivery or IT Operations.
• 3+ years' experience in a people management or team lead capacity.
• Proven track record of managing SLAs, KPIs, and client-facing service dashboards.

Responsibilities

• Own end-to-end service delivery for assigned clients.
• Drive incident, problem, and change management processes.
• Lead regular service reviews and present performance reports.

Skills

IT Service Delivery

People Management

ITIL Frameworks

Service Optimization

Job description

Hire Far Out in Pretoria is seeking a Senior Service Delivery Manager to own IT service delivery for key client platforms. You will lead a dedicated team, ensuring operational excellence and continuous service improvement.

With over 7 years in IT Service Delivery, you will balance strategic priorities with operational demands while acting as the primary escalation point for client concerns. The role offers an opportunity to drive service optimization and enhance team performance.