Strategic Resource & Capacity Planner

Salesworx Recruitment (Pty) Ltd; Wes-Kaap; On-site; ZAR 350,000 - 650,000; Full time

Job summary

Salesworx Recruitment (Pty) Ltd seeks a Resource & Capacity Planning Coordinator to optimise allocation and utilisation of project and support resources across the organisation. You will ensure the right skills match the right work at the right time, maximising billable utilisation and delivering value to clients and the business.

Reporting to the Operations Director, you will manage capacity planning, time capture compliance, dashboards on KPIs, and cross-functional coordination between sales,

Qualifications

• 2+ years’ experience in operational planning or resource management.
• Professional services/consulting experience is advantageous.
• Strong analytical and reporting skills (Excel/Power BI).
• Understanding of resource utilisation and project delivery.
• Experience with PSA tools or scheduling platforms.
• Knowledge of project accounting and revenue recognition.

Responsibilities

• Own and manage the allocation of consultants across projects and support engagements.
• Match resource skills, seniority, experience, suitability and availability to project and support requirements.
• Coordinate closely with Project Managers, Support Leads, and Practice Leads on resource needs.
• Continuously prioritise allocations based on project changes, risks, and escalations.
• Maintain a forward-looking capacity plan (short, medium, and long-term).
• Identify resource constraints, under-utilisation, and over-allocation risks.
• Provide proactive recommendations on hiring, contracting, or reallocation.
• Ensure optimal utilisation across all billable resources
• Drive maximum billable utilisation across consulting and support teams.
• Minimise bench time and ensure rapid redeployment of available resources.
• Support revenue forecasting through accurate resource capacity inputs.
• Monitor and enforce accurate and timely time sheet submission across all resources.
• Track missing time, late submissions, and non-billable time leakage.
• Work with Management and Project Managers to resolve compliance issues.
• Ensure time capture supports accurate billing, costing, and reporting.
• Develop and maintain dashboards and reporting on resource KPIs.
• Analyse trends in utilisation, capacity, and delivery performance.
• Provide weekly/monthly reporting to leadership on operational efficiency.
• Support data-driven decision making across delivery and finance.
• Act as the central coordination point between Sales, Delivery, and Support teams.
• Align resource planning with pipeline, project schedules, and support demand.
• Support pre-sales activities with input on capacity and resource availability.
• Facilitate clear communication regarding resource constraints and priorities.
• Assist management to continuously refine/improve resource management, planning, forecasting and scheduling processes.

Skills

Excel

Power BI

Stakeholder management

Analytical skills

Tools

PSA tools

Dynamics 365

Microsoft 365

Job description

Salesworx Recruitment (Pty) Ltd seeks a Resource & Capacity Planning Coordinator to optimise allocation and utilisation of project and support resources across the organisation. You will ensure the right skills match the right work at the right time, maximising billable utilisation and delivering value to clients and the business.

Reporting to the Operations Director, you will manage capacity planning, time capture compliance, dashboards on KPIs, and cross-functional coordination between sales,