Resource Manager: IT Services & Capacity Planning

Ekco Group; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Time Off: 25 days annual leave +public

Birthday Leave: One extra day off

Company Pension Scheme

Employee Assistance Programme (EAP)

EkcOlympics

Unlimited Pluralsight access

International progression

Job summary

Ekco is seeking a Resource Manager/PMO Support to optimise project staffing and maximise utilisation. You will ensure the right people are matched to the right projects and provide visibility of capacity and demand to the Director.

This role helps drive efficient delivery across pods and engages with the Sales team for forecast needs. This position requires experience in IT services, strong organisational and communication skills, and familiarity with PSA/ITSM tools and Excel/reporting.

Qualifications

• Experience in resource management, scheduling or PMO support within IT services.
• Strong organisation and communication skills.
• Confident with PSA/ITSM tools and Excel/reporting.
• Ability to negotiate priorities with senior stakeholders.

Responsibilities

• Coordinate small engagements and projects for our customers.
• Maintain a forward-looking view of PS capacity and demand across all pods, including leave, training and non-billable time.
• Allocate engineers, architects, deployment staff and project managers to projects in line with skills, availability and priority.
• Work with pod leads and the Sales team to forecast resource needs from the pipeline and confirmed SOWs.
• Maintain the resourcing tool/PSA (e.g. scheduling, timesheets, bookings) and keep data accurate and up to date.
• Produce regular utilisation, bench and forecast reports for the Director and leadership team.
• Flag over- or under-allocation early, recommend rebalancing and elevate conflicts for decision.
• Coordinate onboarding of new starters and contractors into project teams and systems.
• Support project kick-offs, scheduling and logistics, including customer site and out-of-hours work.

Skills

Resource management

Scheduling

PMO support

Organisational skills

Communication skills

Excel/reporting

PSA/ITSM tools

Stakeholder negotiation

Tools

PSA/ITSM tools

Job description

Ekco is seeking a Resource Manager/PMO Support to optimise project staffing and maximise utilisation. You will ensure the right people are matched to the right projects and provide visibility of capacity and demand to the Director.

This role helps drive efficient delivery across pods and engages with the Sales team for forecast needs. This position requires experience in IT services, strong organisational and communication skills, and familiarity with PSA/ITSM tools and Excel/reporting.