Strategic Key Accounts Lead | Growth & Logistics

RecruiTech; Durban; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

RecruiTech is seeking an ambitious Account Manager to drive growth in the Durban-based courier, logistics and transport market. You will manage key accounts, nurture relationships with decision makers and ensure delivery excellence, while also building a strong pipeline of new business through networking and referrals.

With 6+ years in KAM and a proven sales mindset, you will negotiate effectively, resolve issues promptly and maintain high levels of client satisfaction in a demanding B2B

Qualifications

• 6+ years’ experience in Key Account Management.
• Proven experience in Key Account Management and New Business.
• Courier, logistics, freight or transport experience essential.
• Strong understanding of B2B customer relationships and service delivery.
• Excellent communication, negotiation and problem-solving skills.
• Commercially astute with a strong sales and growth mindset.
• Ability to work independently and under pressure.
• Valid driver’s licence.

Responsibilities

• 70% Key Account Management: Build and maintain relationships with key customers and decisionmakers.
• Manage and grow existing accounts, identifying opportunities for increased revenue.
• Drive customer retention and ensure high level of service delivery.
• Act as the key contact for customer queries, escalations and service matters.
• Work with operations to resolve issues and improve customer experience.
• Monitor account performance, volumes and profitability.
• Identify and maximise growth opportunities within existing accounts.
• 30% New Business Development: Identify, prospect and secure new customers in courier, logistics and transport.

Skills

Key Account Management

New Business

Client relationships

Negotiation

Problem solving

Job description

RecruiTech is seeking an ambitious Account Manager to drive growth in the Durban-based courier, logistics and transport market. You will manage key accounts, nurture relationships with decision makers and ensure delivery excellence, while also building a strong pipeline of new business through networking and referrals.

With 6+ years in KAM and a proven sales mindset, you will negotiate effectively, resolve issues promptly and maintain high levels of client satisfaction in a demanding B2B