Strategic FTTH Retail Operations Lead

Telkom; Gauteng; Vor Ort; ZAR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

Telkom Openserve is seeking a Manager: Operations Support to oversee FTTH/FTTB retail operations, including Retail order Management, Assurance, and Billing inquiries. You will define and manage retail processes, systems, and lead the operations team to deliver reliable services.

The role emphasizes strategic analysis, KPI alignment, and continuous improvement across platforms. You will drive efficiencies, manage budgets and performance reporting, and maintain strong relationships with

Qualifikationen

• 5 years relevant experience.
• 2 years supervisory experience.
• Electrical Engineering/IT degree or Diploma and/or Business Management Diploma/Degree required.

Aufgaben

• Support Senior management in strategic Openserve objectives and define KPI-linked goals.
• Drive operational efficiencies by developing and integrating retail operations models and platforms.
• Coordinate stakeholder engagements and manage service delivery with vendors and internal teams.
• Support in budgeting, expenditure and performance reporting.

Kenntnisse

Analytical

Coaching

Communication

Decision Making

Project Management

System Thinking

Interpersonal

Planning

Ausbildung

NQF 6 National Diploma/Advanced Diploma/Certificate

Electrical Engineering/IT degree or Diploma and/or Business Management Diploma/Degree

Jobbeschreibung

Telkom Openserve is seeking a Manager: Operations Support to oversee FTTH/FTTB retail operations, including Retail order Management, Assurance, and Billing inquiries. You will define and manage retail processes, systems, and lead the operations team to deliver reliable services.

The role emphasizes strategic analysis, KPI alignment, and continuous improvement across platforms. You will drive efficiencies, manage budgets and performance reporting, and maintain strong relationships with