Enterprise SaaS Customer Success Leader (Remote)

Placements24; Rustenburg; Hybride; ZAR 500 000 - 800 000; Plein temps

Avantages offerts par ce poste

Health insurance

Generous vacation policy

Professional development opportunities

Flexible remote work

Résumé du poste

Placements24 is seeking a Customer Success Manager for a remote role with occasional travel, serving a portfolio of enterprise SaaS clients. You will guide clients to achieve their goals using the platform, ensuring retention and high satisfaction across strategic accounts.

The ideal candidate brings 4+ years in customer success or account management, strong relationship-building, and excellent communication and analytical skills. Remote work with occasional travel supports a flexible work model.

Qualifications

• 4+ years in Customer Success or similar client-facing role.
• Experience with enterprise-level clients in SaaS.
• Strong communication, presentation and negotiation skills.
• Proficiency with CRM and CS platforms.
• Proactive, analytical mindset with focus on client satisfaction.

Responsabilités

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client business goals and identify opportunities to leverage the platform.
• Conduct regular business reviews and strategy sessions with clients.
• Monitor client health and adoption metrics; address risks and ensure satisfaction.
• Onboard new clients for smooth transition and rapid time-to-value.
• Identify upsell/cross-sell opportunities based on client needs.

Connaissances

Customer Success

Account Management

Relationship Building

Communication Skills

Data Analysis

CRM Proficiency

Formation

Bachelor's degree in Business or Marketing

Outils

Salesforce

Gainsight

ChurnZero

Description du poste

Placements24 is seeking a Customer Success Manager for a remote role with occasional travel, serving a portfolio of enterprise SaaS clients. You will guide clients to achieve their goals using the platform, ensuring retention and high satisfaction across strategic accounts.

The ideal candidate brings 4+ years in customer success or account management, strong relationship-building, and excellent communication and analytical skills. Remote work with occasional travel supports a flexible work model.