Our client is an established South African AdTech business specialising in digital advertising technology, programmatic media and data-driven marketing solutions.
With a growing portfolio of clients and continued expansion, they are looking for an experienced Digital Account Manager to join their Johannesburg team.
This is a client-facing account management position focused on building strong client relationships, managing digital advertising campaigns and ensuring exceptional service delivery.
This is not a new business sales role. The focus is on managing and developing existing client relationships, understanding their marketing objectives and working closely with internal teams to deliver successful digital media campaigns.
The ideal candidate:
- We are particularly interested in candidates who have worked in digital media account management, client services or programmatic advertising, and who enjoy building relationships, solving client challenges and delivering successful campaigns.
- You should be comfortable engaging with clients at different levels, translating marketing objectives into effective digital media solutions and ensuring campaigns are delivered to a high standard.
- This opportunity would suit an experienced Digital Account Executive looking to progress into account management, or an established Digital Account Manager seeking a new challenge within a growing AdTech business.
Key responsibilities
- Manage and develop strong, long-term relationships with an established portfolio of clients.
- Act as the primary point of contact, understanding client objectives, marketing strategies and business priorities.
- Oversee the planning, execution, optimisation and reporting of digital media and programmatic advertising campaigns.
- Coordinate with internal campaign management, AdOps and technical teams to ensure successful delivery.
- Manage client briefs, campaign budgets, timelines, expectations and deliverables.
- Lead client meetings, present campaign performance reports and provide strategic recommendations.
- Provide guidance on digital media strategy, audience targeting, campaign optimisation and performance.
- Identify opportunities to strengthen existing client partnerships and improve campaign outcomes.
- Stay informed about developments across digital advertising, programmatic media and social platforms.
Experience and requirements
- 4–6+ years' experience in digital media, advertising or account management.
- Proven experience managing client relationships within a digital media agency, AdTech company, media owner or similar environment.
- Strong understanding of programmatic advertising, digital media buying and campaign management.
- Good knowledge of digital marketing strategy, audience targeting, campaign performance and reporting.
- Familiarity with digital platforms including Google, Meta, TikTok, LinkedIn and YouTube.
- Experience managing multiple client accounts, campaigns and competing deadlines.
- Strong presentation, communication and stakeholder management skills.
- Commercial awareness and the ability to understand clients' marketing and business objectives.
- Highly organised, proactive and comfortable working across multiple internal teams.
Account Manager - Digital Marketing Solutions
About the Role Our client, a cutting-edge digital marketing agency, is looking for a proactive and experienced Account Manager to join their growing team, servicing clients primarily in the Randburg, Gauteng area, but with a remote working arrangement. This role is pivotal in managing client relationships, ensuring their digital marketing strategies are effectively implemented and delivering measurable results. You will act as the primary point of contact for a portfolio of clients, understanding their business objectives and translating them into actionable digital campaigns. The ideal candidate will have a strong grasp of various digital marketing channels, excellent communication skills, and a passion for helping businesses thrive online.
Key Responsibilities
- Manage and nurture a portfolio of client accounts, serving as the main point of contact.
- Develop and execute comprehensive digital marketing strategies, including SEO, SEM, social media, content marketing and email campaigns, tailored to client needs in the Randburg business landscape.
- Set clear client goals and objectives, and ensure campaigns are aligned with these outcomes.
- Monitor campaign performance, analyze data and provide regular, insightful reports to clients.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Collaborate effectively with internal teams (creative, technical, analytics) to deliver high-quality campaign execution.
- Stay updated on the latest digital marketing trends, tools and best practices.
- Proactively address client concerns and resolve issues to ensure satisfaction.
- Conduct regular performance reviews and strategy sessions with clients.
- Build strong, trust-based relationships that foster long-term partnerships.
Requirements
- Proven experience as an Account Manager or similar role in a digital marketing agency or tech company.
- In-depth knowledge of various digital marketing channels and platforms (Google Ads, Facebook Ads, SEO tools, analytics platforms).
- Excellent communication, presentation and negotiation skills.
- Strong analytical skills with the ability to interpret data and translate it into actionable insights.
- Demonstrated success in managing client relationships and driving client retention.
- Ability to manage multiple projects simultaneously and meet deadlines.
- A strategic thinker with a creative approach to problem-solving.
- Bachelor's degree in Marketing, Communications, Business or a related field is preferred.
- Experience working remotely and effectively managing client interactions digitally.
- Familiarity with the Randburg business environment is a plus.
Benefits
- Competitive salary commensurate with experience.
- Flexible remote working arrangement.
- Access to cutting-edge marketing tools and technologies.
- Opportunities for continuous learning and professional certifications.
- A collaborative and innovative work culture.
- Contribution to medical aid and retirement fund.
- Performance-based bonuses.
Johannesburg
Full time
R