Account Manager(Digital)

Clicks Group Limited; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Clicks Group is seeking an Account Manager for a temporary role in Cape Town to manage multiple digital advertising accounts within our Digital Marketing Team. You will report to the Digital Marketing Manager and drive campaigns from brief to delivery while ensuring accuracy and measurable impact across channels.

The role focuses on client relationships and brand consistency. Your responsibilities include coordinating with creative teams, managing timelines, and presenting performance insights.

Qualifications

• Essential: Matric or equivalent qualifications or experience.
• Desirable: Diploma/degree in advertising/marketing.

Responsibilities

• Lead end-to-end delivery of digital campaigns from briefing to reporting.
• Interpret client requirements into actionable briefs with KPIs, budgets and timelines.
• Develop and maintain campaign timelines across social, search, display, email and e‑commerce promotions.
• Monitor live campaigns, troubleshoot issues and optimize performance.

Skills

Digital advertising

Campaign management

Client communication

CRM/Salesforce

Google Analytics

Project management

Team leadership

Multi-channel marketing

Education

Matric (or equivalent)

Diploma/degree in advertising/marketing

Tools

Google Ads

Meta Ads Manager

Job description

Job category: Advertising and Communication

Location: Cape Town

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit an Account Manager to join our Digital Marketing Team on a temporary basis. This role will be based in Cape Town and report to the Digital Marketing Manager.

Job purpose

To manage and oversee multiple digital advertising accounts, ensuring the seamless execution of campaigns from brief to delivery. This role ensures accuracy, timeliness, and measurable impact across all digital platforms, while building strong client relationships and maintaining brand consistency.

Key Responsibilities

• Lead the end-to-end delivery of digital campaigns, from client briefing to campaign reporting.
• Interpret client requirements into actionable digital briefs with clear KPIs, approved budgets, and timelines.
• Develop and maintain campaign timelines across channels such as social media, paid search (Google Ads), programmatic display, email marketing, and e-commerce promotions.
• Monitor live campaigns, troubleshoot issues (e.g., underperforming ad sets), and optimize for performance.

Workflow & Process

• Open and manage digital job files, ensuring all campaign details (job numbers, specs, audience targeting, media placements, and deadlines) are documented.
• Coordinate with creative teams to deliver digital-first assets (e.g., HTML5 banners, video ads,email, SMS, Whatsapp, social posts).
• Manage approval workflows and ensure campaign assets are quality-checked before going live.

Creative & Technical Coordination

• Source relevant examples, benchmarks, and competitor insights to support creative development.
• Brief media and creative specifications for social, search, display, or video campaigns.
• Ensure that tracking pixels, UTMs, and reporting dashboards are correctly implemented for campaign measurement.
• Act as the primary client contact for digital campaigns, ensuring proactive communication and updates.
• Prepare and present performance reports (CTR, CPC, CPM, conversions, ROI) with actionable insights and recommendations.
• Document and circulate status updates, meeting notes, and digital campaign performance summaries.
• Support, mentor, and manage Junior Account Managers on campaign tasks.
• Collaborate closely with media planners, brand teams, performance analysts, creative teams, and developers to ensure flawless execution.

Job related Skills & Knowledge

• Strong knowledge of digital marketing platforms (Google Ads, Meta Ads Manager, Programmatic, Email, SEO/SEM).
• Knowledge and experience in CRM and Marketing automation platforms, i.e. Salesforce.
• Proven ability to manage multi-channel digital campaigns end-to-end.
• Analytical mindset with experience in Google Analytics, or similar dashboards.
• Exceptional organizational and project management skills.
• Excellent communication and presentation abilities.
• Detail-oriented with a proactive, solutions-driven approach.

Job related experience

• Essential: Minimum 5 years’ experience in an advertising agency in an Account Manager / Client Service position

Education

• Essential: Matric or equivalent qualifications or equivalent experience
• Desirable: Diploma / degree in advertising / marketing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information