Strategic Customer Growth Executive

Edgexec (Pty) Ltd

Midrand

On-site

ZAR 1,200,000 - 1,800,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Edgexec (Pty) Ltd in South Africa is seeking a Customer Executive to lead the commercial performance of a strategic customer portfolio, shaping partnerships that deliver sustainable growth. This executive role connects strategy, profitability, operations and customer value at the highest level.

You will manage customer strategy, growth, retention and profitability across a portfolio, lead Strategic Key Account Managers, drive multi-year growth roadmaps, pricing governance and account expansion,

Qualifications

Matric or Grade 12.
Bachelor's degree in Commerce, Supply Chain, Logistics, Business Management or a related field.
Postgraduate qualification advantageous.
Minimum 10 years' experience in Commercial, Customer Management, Key Account Management, Business Development or Supply Chain environments.
Minimum 5 years' experience leading customer-facing commercial teams.
Proven experience managing strategic customer portfolios.
Demonstrated success in revenue growth, profitability improvement and customer retention.
Strong commercial, financial and supply chain acumen.
Experience within FMCG, Logistics, Supply Chain or 3PL environments.
Proven ability to manage senior and executive-level customer relationships.
Strong analytical capability with the ability to translate commercial and operational insight into action.
Valid Code EB driver's licence.

Responsibilities

Provide strategic leadership across a portfolio of key customers and principals.
Develop customer portfolio strategies, segmentation and prioritisation.
Drive revenue growth, retention, portfolio profitability and margin expansion.
Build and maintain C-suite relationships with customers, principals and industry stakeholders.
Lead executive business reviews, joint strategic planning and multi-year growth roadmaps.
Oversee pricing strategy, commercial governance, contract profitability and cost recovery.
Identify and address revenue leakage while improving customer value.
Drive account expansion, cross-selling, solution-led selling and new market opportunities.
Build and manage a long-term commercial opportunity pipeline.
Use customer, financial and operational analytics to identify growth and performance opportunities.
Oversee customer profitability reviews and cost-to-serve analysis.
Provide strategic oversight of customer service and supply chain performance, including OTIF and DIFOT.
Partner with operations leadership on optimisation, continuous improvement and risk mitigation.
Champion customer innovation, digital transformation, analytics-driven solutions and supply chain redesign opportunities.
Lead strategic business development, new customer acquisition and executive-level negotiations.
Lead, coach and develop Strategic Key Account Managers and customer-facing teams.