Store Operations Process Transformation Analyst

The Building Company; George; On-site; ZAR 420,000 - 660,000; Full time

Job summary

The Building Company is seeking a Business Process Analyst (Store Operations) to analyse, standardise, and optimise store-level processes across its retail and distribution network. You will translate strategic objectives into executable SOPs, drive lean improvements, and partner with IT and ERP teams to enable digital workflows.

You will bridge store operations with head office, ensuring efficient, compliant processes that enhance customer experience and operational maturity across branches.

Responsibilities

• Process Analysis & Design
• Map and document As-Is and To-Be workflows for core store functions, including Sales and Customer Service, Goods Receiving and GRN, Stock Control, Deliveries and Logistics
• Cash Management and Administrative Procedures
• Store Maintenance and Compliance
• Process Optimisation & Continuous Improvement
• Apply Lean and Six Sigma methodologies to eliminate waste, reduce transaction time, and improve throughput
• Collaborate with Store Managers and Regional Operations teams to implement best practices
• Develop Standard Operating Procedures (SOPs) and store execution checklists
• Monitor operational KPIs such as customer wait time, order fulfilment accuracy, inventory management and delivery turnaround
• Establish continuous improvement loops to embed learning and drive operational maturity
• Digital & Automation Enablement
• Partner with IT, Architecture, and ERP teams to automate manual workflows (e.g., GRN capture, delivery confirmations, sales order tracking)
• Support rollout and training on digital tools and mobility solutions
• Identify and document opportunities for RPA and workflow automation at store level
• Support system testing, UAT, and change adoption for new digital initiatives
• Ensure alignment of store processes with ERP, CRM, and e-commerce integrations
• Governance, Compliance & Risk
• Ensure store operations comply with King IV governance, POPIA, Health & Safety, and internal policies
• Conduct operational compliance checks and audits of key store processes
• Identify risks related to inventory handling, cash control, and data privacy, and recommend mitigations
• Support standardisation of Delegation of Authority and store-level approval processes
• Ensure full documentation and audit readiness of all store workflows
• Business Process Auditing
• Perform scheduled process audits across stores to ensure compliance with approved SOPs and standards
• Develop and maintain operational audit templates and process risk registers
• Analyse recurring issues and process deviations, recommending corrective and preventive measures
• Partner with Operations, Finance, and Compliance to address findings and verify closure of audit actions
• Report audit outcomes and improvement opportunities to the Risk Committee and CIO
• Collaboration & Stakeholder Engagement
• Work closely with Store Managers, Regional Managers, Shared Services, and Merchandise to ensure end-to-end process alignment
• Facilitate process improvement workshops and training at store level
• Capture on-the-ground insights to inform process design and future system enhancements
• Support communication and change management initiatives for process rollouts
• Act as the liaison between stores and head office to ensure operational feedback is incorporated into strategic planning

Job description

The Building Company is seeking a Business Process Analyst (Store Operations) to analyse, standardise, and optimise store-level processes across its retail and distribution network. You will translate strategic objectives into executable SOPs, drive lean improvements, and partner with IT and ERP teams to enable digital workflows.

You will bridge store operations with head office, ensuring efficient, compliant processes that enhance customer experience and operational maturity across branches.