Store Manager (Walmer Park Boutique)

Ghirardelli Chocolate Company; Gqeberha; Sur place; ZAR 300 000 - 520 000; Plein temps

Résumé du poste

Lindt in South Africa seeks a Store Manager to oversee daily operations of the Lindt Retail Boutique. The role requires driving sales, ensuring exemplary customer service, and maintaining store standards in a fast-paced luxury retail environment.

You will manage inventory, merchandising, and marketing initiatives while leading a team to achieve revenue targets and uphold brand image.

Qualifications

• 2–4 years retail management experience.
• Strong verbal and written communication skills.
• Familiar with social media channels and store merchandising.

Responsabilités

• Store Operations: Management of the daily operations of Lindt retail Boutique
• Uphold exemplary customer service and establish guidelines
• Monitor sales to maximize store profitability without sacrificing service
• Timely ordering of merchandise with focus on inventory management
• Daily paperwork and store administration
• Develop and grow Corporate Sales business and strategy
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports required by Head Office
• Implement local marketing initiatives and support corporate campaigns
• Ensure price changes and merchandising alignment

Connaissances

Retail management

Customer service

Sales driven

Team collaboration

Time management

Attention to detail

Communication skills

Formation

Tertiary education preferred

Outils

Microsoft Excel

Outlook

Description du poste

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Key Responsibilities

• Store Operations
• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office
• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Knowledge, Skills & Experience

• 2-4 years retail management experience
• Tertiary education preferred
• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive