Assistant Store Manager (Boardwalk Boutique)

Ghirardelli Chocolate Company; South Africa; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Lindt Retail Boutique in South Africa is seeking a born entrepreneur to uphold the Lindt image by managing day-to-day boutique operations and working closely with staff, the Store Manager, personnel, and corporate contacts to drive growth of the Lindt Brand.

The role emphasizes customer service excellence, inventory control, monthly reporting, local marketing initiatives, and development of corporate sales, with a focus on premium product presentation and profitable store performance.

Qualifications

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Strong time management habits.
• Self-starter who can work independently and in a team.
• Excellent attention to detail, organisational and multi-tasking skills.
• Computer literacy in Microsoft Excel and Outlook.
• Experience in merchandising and presenting premium products with strong selling skills.
• Sales oriented with ability to develop and grow business.
• A passion for chocolate! Friendly, outgoing, proactive.

Responsibilities

• Assist with the daily operations of Lindt retail Boutique.
• Uphold exemplary customer service through modeling behaviour and guidelines.
• Monitor sales daily to maximize store profitability without sacrificing service.
• Timely ordering of merchandise with focus on inventory management and loss prevention.
• Daily paperwork and store administration.
• Develop and grow Corporate Sales business and strategy.
• Maintain knowledge of products and sales information to achieve sales goals while controlling expenses.
• Maintain high standards for cleanliness and food/product safety.
• Open and close the Boutique according to shift plan.
• Conduct monthly reports as required by Head Office.
• Seek local marketing opportunities and support corporate marketing initiatives.
• Maintain store merchandising presentation to company standards.

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Store Manager, personnel, and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Key Responsibilities

Store Operations

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales daily with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Knowledge, Skills & Experience

• 2-4 years retail management experience
• Tertiary education preferred
• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organisational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive