Assistant Store Manager (Fourways Boutique)

Ghirardelli Chocolate Company; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Lindt is seeking an experienced Retail Boutique Manager in Johannesburg to oversee daily store operations and lead a small team. You will ensure excellent customer service, manage inventory, and drive sales while upholding brand standards.

Ideal candidates have 2–4 years in retail management, strong communication skills, and comfort with social media, with a proactive, detail‑oriented mindset and a passion for premium chocolate.

Qualifications

• 2-4 years retail management experience
• Tertiary education preferred
• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with ability to work independently and as a team
• Excellent attention to detail and organizational skills
• Computer literacy in Microsoft Excel and Outlook
• Experience in merchandising and presentation of premium products and strong selling skills
• Passion for chocolate and customer service

Responsibilities

• Assist with daily operations of Lindt retail Boutique
• Uphold exemplary customer service through modeled behavior and guidelines
• Monitor daily sales to maximize profitability without compromising service
• Timely ordering of merchandise and supplies; manage inventory and loss prevention
• Daily paperwork and store administration
• Develop and grow corporate sales strategy
• Maintain knowledge of all products and sales information to achieve sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique per shift plan
• Conduct monthly reports as required by Head Office
• Ensure merchandising presentation aligns with company standards
• Support local marketing initiatives and corporate marketing campaigns

Skills

Retail management

Communication

Social media familiarity

Time management

Team player

Attention to detail

Microsoft Excel

Microsoft Outlook

Education

Tertiary education

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Store Manager, personnel, and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Key Responsibilities

Store Operations

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales daily with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Knowledge, Skills & Experience

• 2-4 years retail management experience
• Tertiary education preferred
• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive