Store Manager (Walmer Park Boutique)

Lindt & Sprüngli (Canada), Inc; Gqeberha; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Lindt & Sprüngli (Canada), Inc. in Gqeberha seeks an experienced Store Manager to uphold brand standards, oversee daily boutique operations, and lead a team to deliver exceptional customer service.

You will drive sales growth, manage inventory and merchandising, collaborate with marketing on local initiatives, and ensure food/product safety and premium presentation across the boutique. This role demands 2–4 years retail management, strong communication, and a passion for premium chocolate with a

Qualifications

• 2–4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Excellent attention to detail and organization.

Responsibilities

• Manage daily operations of Lindt retail Boutique.
• Uphold exemplary customer service through behavior and guidelines.
• Monitor daily sales to maximize store profitability without harming service.
• Timely ordering of merchandise and supplies; oversee inventory management and loss prevention.
• Daily paperwork and store administration.
• Develop and grow corporate sales strategy.
• Maintain knowledge of products and sales information to hit targets.
• Maintain cleanliness and food/product safety standards.
• Open and close the Boutique per shift plan.
• Prepare monthly reports for Head Office.

Skills

Store management

Customer service

Merchandising

Team leadership

Communication

Social media

Time management

Attention to detail

MS Office

Sales driven

Proactive

Education

Tertiary education preferred

Tools

Microsoft Office

Excel

Outlook

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Key Responsibilities

Store Operations

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Knowledge, Skills & Experience

• 2-4 years retail management experience
• Tertiary education preferred
• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive