Store Manager - Retail Leader, Growth & Service

Clicks Group Limited; KwaZulu-Natal; Vor Ort; ZAR 420.000 - 620.000; Vollzeit

Zusammenfassung

Clicks Group Limited is seeking a Store Manager to lead store operations, drive sales and ensure service excellence in a busy retail environment in KwaZulu-Natal. You will guide a team, manage budgets, stock, and promotions while ensuring compliance and brand standards.

The role requires a Grade 12 and a Bachelors or Diploma in retail/finance management or related field, with at least 2 years in store management and strong financial acumen.

Qualifikationen

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Aufgaben

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
• To drive achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model.
• To ensure all administrative responsibilities are attended to in an efficient manner, including weekly time and attendance and employee records to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Kenntnisse

Leadership

Retail/FMCG knowledge

Financial management

Customer service

Communication

Ausbildung

Grade 12

Diploma/ Degree in retail/ finance management or related

Jobbeschreibung

Clicks Group Limited is seeking a Store Manager to lead store operations, drive sales and ensure service excellence in a busy retail environment in KwaZulu-Natal. You will guide a team, manage budgets, stock, and promotions while ensuring compliance and brand standards.

The role requires a Grade 12 and a Bachelors or Diploma in retail/finance management or related field, with at least 2 years in store management and strong financial acumen.