Store Manager: Lead Sales, Service & Team Excellence

Clicks Group Limited

Standerton

On-site

ZAR 350,000 - 520,000

Full time

14 days+

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Job summary

Clicks Group is seeking a Store Manager to lead store operations, drive sales, and ensure exceptional customer service in Standerton. You will manage staff, merchandising, and compliance while building relationships with suppliers and HR.

The role reports to the Area Manager and aims to deliver a competitive advantage for the brand. The position requires a formal retail/finance qualification, 2+ years in store management, and strong financial acumen within a retail/FMCG setting.

Qualifications

Essential: Grade 12 (Maths 50% and English 50%)
Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
To drive and maximise sales by tracking daily targets, weekly and monthly sales plans and taking appropriate actions.
To manage all operational activities of the store including expenses, stock, shrinkage, housekeeping and administration.
To execute in-store visual merchandising to maintain brand image and standards.
To develop and motivate employees through selection, leadership, and development to meet business needs.
To schedule staff in line with labour policy and ensure full staffing across departments.
To handle administrative duties including time/attendance and HR records.
To deliver excellent customer service, drive loyalty and club card participation.
To build relationships with stakeholders to achieve objectives and opportunities.
To monitor customer trends and respond to local competition.