Store Manager - Mthatha

Cash Crusaders; Mthatha; On-site; ZAR 240,000 - 300,000; Full time

Job summary

A prominent retail chain in Mthatha seeks a results-driven Store Manager to lead a high-performance team. You will drive sales, manage inventory, and ensure exceptional customer service while developing and motivating staff. The ideal candidate will possess proven retail management experience and strong leadership skills. This role demands excellent communication abilities and a focus on achieving targets. Retail hours apply, including weekends and public holidays.

Qualifications

• Proven experience in retail management.
• Demonstrates strong leadership and people management skills.
• Excellent communication and organizational abilities.

Responsibilities

• Drive store performance to achieve sales targets.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.
• Train and develop staff for their full potential.

Skills

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindsetPassion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays