Store Manager

Cash Crusaders; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cash Crusaders is seeking an Assistant Store Manager to lead a high-performance retail team in Gauteng. The role focuses on driving sales, operational excellence, and superior customer service while fostering staff growth and engagement.

Responsibilities include managing store performance, inventory controls, promotions, and adherence to policies, with weekends and public holidays in retail hours as part of the schedule. Willingness to relocate within Gauteng is expected.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target- and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons and revenue channels.
• Ensure consistent merchandising and marketing standards.
• Attract and retain a loyal customer base.
• Oversee inventory controls and stock management.
• Lead by example to reinforce a customer-first culture.
• Train, develop and motivate staff for growth.
• Maintain strict adherence to company policies and procedures.

Skills

Retail management

Leadership

Communication

Organisational skills

Sales targets

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours:

Retail hours, including weekends and public holidays

Candidate must be willing to relocate anywhere in Gauteng