Store Manager - Mthatha

Cash Crusaders Retail (Pty) Ltd; Mthatha; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Cash Crusaders Retail (Pty) Ltd is seeking a Store Manager to lead a high-performance store. You will drive sales, manage operations and coach a team to deliver outstanding customer service.

The role requires proven retail leadership, strong communications, and the ability to plan, organise and execute merchandising standards across the floor and stockroom. Retail hours include weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through add-ons and revenue channels.
• Ensure merchandising and marketing standards are followed.
• Attract and retain a loyal customer base.
• Oversee inventory controls and stock management.
• Provide exceptional customer experiences and resolve feedback.
• Train and develop staff to reach full potential.
• Maintain admin duties, cash-ups and compliance.

Skills

Retail management experience

Leadership

Communication skills

Organisational skills

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays