Store Manager - North

Cash Crusaders Retail (Pty) Ltd; Centurion; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Cash Crusaders Retail (Pty) Ltd in Gauteng seeks an Assistant Store Manager to drive a high-performance store with focus on operational excellence, customer service and team growth.

You will lead a team, manage inventory, and ensure compliance while striving to hit sales targets and promote add-ons. Retail hours including weekends apply, and relocation within Gauteng is required.

Qualifications

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Responsibilities

• Operational management: Drive store performance to achieve sales targets and promote revenue channels.
• Inventory management: Oversee stock controls and align performance with stock availability.
• Customer service: Deliver exceptional customer experiences and address feedback.
• People management: Train, develop and motivate staff, plan for succession.
• Administration & compliance: Ensure adherence to policies and maintain admin tasks.

Skills

Retail management

Leadership

Communication

Organisational skills

Customer service excellence

Willing to relocate

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence
• Working Hours: Retail hours, including weekends and public holidays
• Candidate must be willing to relocate anywhere in Gauteng