Store Manager: Lead Exceptional Customer Experiences

Cotton On Group; Midrand; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Base salary + super

Career growth across 7 brands

Staff discounts across multiple brands

Wellness support 24/7

Family and medical discounts

Returnity - new parent support

Job summary

Cotton On Group is hiring a Store Manager for Mall of Africa. You will lead a store team to create outstanding customer experiences and drive positive store results in a dynamic retail environment.

You will coach your Store Management team to stay customer-first, people-focused and results-driven, while partnering with VM and Merch teams to deliver engaging brand moments and a seamless shopping journey.

Qualifications

• Experience leading a store team or retail operation.
• Strong focus on delivering exceptional customer experiences.
• Proven ability to coach and develop staff and manage performance.

Responsibilities

• Lead and embed a culture that delivers great customer experiences and drives store results.
• Coach and empower your store management team to be customer-first, people-focused and results-driven.
• Oversee scheduling, wage management, and productivity targets while collaborating with VM and Merch teams.
• Drive brand moments and flagship experiences across the store to engage shoppers.
• Support the Cotton On Group Foundation initiatives and social impact projects.

Skills

Leadership

People management

Customer focus

Coaching

Team development

Job description

Cotton On Group is hiring a Store Manager for Mall of Africa. You will lead a store team to create outstanding customer experiences and drive positive store results in a dynamic retail environment.

You will coach your Store Management team to stay customer-first, people-focused and results-driven, while partnering with VM and Merch teams to deliver engaging brand moments and a seamless shopping journey.